# Fraud Detections Analyst **Company**: Barclays **Location**: Henderson, NV **Salary**: $48,880 - $56,000 **Category**: Customer Service **Industry**: Finance **Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Corporate-Circle-2-Henderson/Fraud-Detections-Analyst_JR-0000134576?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_efd88816-b67 ## Description We are seeking a Fraud Detections Analyst to join our team. As a Fraud Detections Analyst, you will play a crucial role in identifying and preventing fraudulent activities. You will monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required. **Responsibilities:** - Execute customer query support, including credit card inquiries, account management, and case resolution related to suspected fraud. - Collaborate with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud. - Develop and implement fraud prevention strategies and procedures, including the use of fraud detection tools and technologies. - Support teams within the business operations function as needed, including risk management, compliance, and customer care. - Identify and implement trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities. - Manage and develop KPIs to measure the effectiveness of customer care fraud prevention operations, utilizing data and technology to support the identification of areas that require improvement. - Monitor financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents. **Analyst Expectations:** - Meet the needs of stakeholders/customers through operational excellence and customer service. - Perform prescribed activities in a timely manner and to a high standard. - Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. - Identify escalation of policy breaches as required. - Take responsibility for customer service and operational execution tasks. - Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. - Gain and maintain an understanding of your role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. - Work within well-defined procedures that may involve a variety of work routines. - Demonstrate an understanding of the procedures. - Evaluate and select the appropriate alternatives from defined options. - Make judgments based on the analysis of factual information. - Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required. **Requirements:** - Demonstrate strong critical thinking and sound decision-making skills when evaluating customer and account activity. - Deliver exceptional customer service while balancing customer experience with fraud risk mitigation. - Possess strong problem-solving skills and enjoy investigating complex situations. - Demonstrate strong attention to detail and accurate documentation practices. - Be comfortable navigating multiple systems and learning new fraud tools, processes, and controls. - Be willing to work a non-standard schedule, including Saturday and/or Sunday. **Preferred Skills:** - Experience researching account activity and identifying unusual patterns or risks. - Ability to adapt quickly in a highly regulated and risk-focused environment. - Interest in developing expertise in fraud prevention operations. - Fluency in Spanish, ability to work in bilingual queue. ## Skills ### Required - fraud detection - customer service - account management - case resolution - fraud prevention strategies - Spanish ### Nice to have - bilingual - fraud prevention operations - account activity research --- Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Corporate-Circle-2-Henderson/Fraud-Detections-Analyst_JR-0000134576?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)