# Senior Manager, Relationship Management

**Company**: Human Interest
**Location**: United States, Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $125,000 - $145,000 annually, plus $12,500 - $14,500 variable incentive
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/humaninterest/jobs/8234221?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ef9433c7-385

## Description

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

The Senior Manager of Client Relationship Management at Human Interest plays a critical role in driving client success and retention while leading a team of managers of Client Relationship Managers.

Key responsibilities include:

- Leading and developing a team of managers, providing coaching, mentorship, and performance management

- Executing account management strategies and processes to drive retention and expansion

- Monitoring team performance against KPIs including retention rates, expansion revenue, and client satisfaction scores

- Serving as an escalation point for complex client issues and challenging account situations

- Collaborating with cross-functional teams including Sales, Onboarding, Product, and Operations to resolve client needs

The ideal candidate will have:

- 6+ years of experience in account management, 401(k) relationship management, customer success, or client-facing roles

- 5+ years of people management experience with a track record of developing high-performing teams

- Extreme Ownership Culture: highly accountable mindset with a proven history of taking total responsibility for client outcomes

- Customer Obsession: unwavering commitment to understanding client goals, anticipating their needs, and delivering exceptional experiences

Nice to have:

- Experience in financial services, fintech, or benefits administration

- Track record of successfully managing enterprise-level client relationships

- Experience with workforce management and capacity planning

- Knowledge of 401(k) account management methodologies and best practices

Compensation:

- Base salaries range from $125,000 to $145,000 annually

- Annual 10% discretionary variable incentive that pays out quarterly, bringing total annual On-Target Earnings (OTE) to $137,500 – $159,500

Benefits:

- A great 401(k) plan with dollar-for-dollar employer match up to 4% of compensation

- Top-of-the-line health plans, dental and vision insurance

- Competitive time off and parental leave

- Unlimited access to digital tools, financial professionals, and a knowledge center to help with equity and financial wellness

- Enhanced mental health support for employees and dependents

- Fertility healthcare and family forming benefits

- Monthly work-from-home stipend; quarterly lifestyle stipend

## Skills

### Required
- account management
- people management
- customer success
- client-facing
- 401(k) relationship management

### Nice to have
- financial services
- fintech
- benefits administration
- enterprise-level client relationships
- workforce management
- capacity planning
- 401(k) account management methodologies

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/humaninterest/jobs/8234221?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)