# IT Support Specialist

**Company**: GDIT
**Location**: McLean, VA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $80,179 - $108,477
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-McLean/IT-Support-Specialist---TS-SCI-with-Polygraph_RQ224675-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ef681ba8-767

## Description

Transform technology into opportunity as an IT Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

**Day-to-Day:**

- Provide remote desktop support to resolve critical IT-related issues

- Troubleshoot Tier 2 technical issues

- Deploy and test hardware and software

- Lead Tier 2 technical deployments and training resources for rollout

- Use an enterprise ticketing system

- Provide superior customer service and support

- Resolve technical issues efficiently

**Required Skills and Demonstrated Experience:**

- Provide Tier 1 and Tier 2 IT support on mission IT systems and networks on secure and unsecure fabrics

- Provide strong customer service and problem solving

- Interact with service providers to resolve IT systems, connectivity, and network issues

- Support VTC, including Microsoft Teams, WebEx, and Skype

- Provide mission IT software and hardware support

- Work across multiple organisations with competing priorities to resolve IT systems and networks issues

- Communicate complex technical concepts to technical and non-technical audiences

- Provide remote desktop support to resolve critical IT-related issues

- Answer user inquiries regarding computer software and hardware operation

- Use enterprise tools to document and track incident tickets

- Work in a team environment and with all levels of management

**Desired Skills and Demonstrated Experience:**

- Experience with IT service delivery processes

- Multi-tasking in an environment with competing priorities and short suspense timelines

- Experience with the Sponsors enterprise IT incident ticketing tool

**What You'll Need to Succeed:**

- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline

- 3+ years of related experience

- TS/SCI with Polygraph security clearance

- Location: Tysons, VA - On Customer Site

- Work Schedule: 9:30am - 6pm

- U.S. Citizenship Required

**Benefits:**

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities including paid education and certifications

- Cutting-edge technology you can learn from

- Rest and recharge with paid vacation and holidays

## Skills

### Required
- Customer Service
- Information Technology (IT) Support
- VTC
- Microsoft Teams
- WebEx
- Skype

### Nice to have
- IT service delivery processes
- multi-tasking
- enterprise IT incident ticketing tool

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-VA-McLean/IT-Support-Specialist---TS-SCI-with-Polygraph_RQ224675-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)