# Network Operations Center Specialist - Memphis

**Company**: SpaceXAI
**Location**: Southaven, MS
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/xai/jobs/5229807007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ef659086-d83

## Description

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.

As a Network Operations Center (NOC) Specialist, you are the eyes and the voice of the campus , never the hands. You watch campus health signals around the clock, detect and verify site-impacting events, assemble the right responders fast, and run incident communications leadership can trust. You make sure no major incident closes without a timeline, a report, and a tracked corrective project.

## Responsibilities:

- Monitor campus health signals 24/7, detecting and verifying site-impacting events.

- Classify and log incident dispositions; feed noise patterns back to SRE for signal quality improvement.

- Operate the escalation matrix and communicate effectively with stakeholders.

- Run incident bridges and maintain incident timelines.

- Produce initial root cause analysis (RCA) framing for further investigation by SRE/Hardware Failure Analysis.

- Write major-incident reports and drive corrective projects to closure.

- Continuously improve NOC processes, runbooks, and communications templates.

## Basic Qualifications:

- Experience in a 24/7 operations environment (NOC, SOC, dispatch, mission control, or equivalent).

- Proven ability to handle incidents under SLA in a high-signal environment.

- Experience with incident bridges, stakeholder updates, and timeline management.

- Excellent written and verbal communication skills.

- Pattern recognition across multiple domains (compute, network, storage, facilities).

- Experience with operational processes (runbooks, escalation matrices).

- Ability to work rotating shifts, including nights and weekends.

## Preferred Skills and Experience:

- Prior NOC, data center operations, or campus reliability experience in high-performance computing or AI/ML infrastructure.

- Experience writing major-incident reports and driving corrective actions.

- Familiarity with Linear or similar work-tracking tools.

- Experience partnering with SRE, SiteOps, and Facilities on escalations.

## Skills

### Required
- 24/7 operations environment
- incident management
- communication skills
- pattern recognition
- operational processes

### Nice to have
- NOC experience
- data center operations
- Linear work-tracking tools
- SRE partnership

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/xai/jobs/5229807007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)