# Sr. Customer Experience Manager (US)

**Company**: PointClickCare
**Location**: Remote, USA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $113,000 - $126,000 a year
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://jobs.lever.co/pointclickcare/36121d51-8a8e-4b05-afdb-3ca37b312baf?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ef496c23-32a

## Description

We are seeking a Senior Customer Experience Manager to work with our Customer Experience Director and multiple stakeholders to define, govern, and measure the end-to-end customer experience.

Key Responsibilities:

- Influence others to adopt a different perspective and anticipate potential objections

- Oversee ad-hoc quantitative and qualitative research projects

- Solve complex issues requiring in-depth evaluation

- Integrate best practices and apply advanced technical skills

Required Skills & Qualifications:

- 7 years of experience in marketing research defining and implementing CX measurement protocols

- Demonstrated ability to influence business objectives to improve customer experience

- Analytic skills with ability to use data to influence others

- Expertise with Excel, PowerPoint, and Power BI

- Bachelor's degree in business, mathematics, or sciences

Preferred Experience:

- Understanding of the healthcare industry

- Previous experience working in a SaaS organization

We offer a salary range of $113,000 - $126,000 per year, plus bonus and benefits.

## Skills

### Required
- marketing research
- CX measurement protocols
- analytic skills
- Excel
- PowerPoint
- Power BI

### Nice to have
- healthcare industry
- SaaS organization

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/pointclickcare/36121d51-8a8e-4b05-afdb-3ca37b312baf?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)