# Account Manager

**Company**: Kody
**Location**: London
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://jobs.workable.com/view/pCqJfWbcQfq7wj1oApj1sx/account-manager-in-london-at-kody
**Canonical**: https://yubhub.co/jobs/job_ef3ced3a-9e2

## Description

## Account Manager

Kody, a fast-growing Fintech, is seeking a highly motivated Account Manager to join the team. We are looking for a results-oriented, strategic, and experienced Account Manager who can combine client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.

### Responsibilities

- Serve as a member of the Account Management team, setting clear goals and fostering collaboration to achieve KPIs.

- Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.

- Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.

- Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.

- Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.

- Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.

- Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping.

- Monitor and optimise operational efficiency within the team, addressing bottlenecks and implementing solutions to improve outcomes.

- Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives.

### Requirements

- Professional experience in a fintech, SaaS, or payment services company.

- Proven experience in Customer Success, Account Management, or Customer Operations.

- Strong interpersonal and communication skills, with the ability to build rapport with clients.

- Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.

- Experience in a fast-paced environment, with the ability to manage multiple priorities.

- Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).

- Flexible across time zones to support a global team.

### Benefits

- Competitive salary and benefits package.

- Opportunities for career growth in leadership and strategy.

- Collaborative, inclusive environment where your contributions are recognised and valued.

## Skills

### Required
- Google Workspace
- Microsoft Office
- CRM software (HubSpot preferred)
- Fintech
- SaaS
- Payment services
- Customer Success
- Account Management
- Customer Operations

### Nice to have
- Problem-solving
- Time management
- Communication
- Interpersonal skills