# Customer Support Representative

**Company**: TaskUs
**Location**: Puebla, Mexico
**Work arrangement**: onsite
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Puebla-Mexico/Refer-a-Friend-Puebla-2026-Q1_R_2601_173-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ef28e18e-11e

## Description

As a Customer Support Representative at TaskUs, you will provide world-class service to customers in an accurate, efficient, and respectful manner on every call.

**Responsibilities:**

- Research and resolve issues reported by clients' end-users via phone, email, and chat support.

- Manage and maintain a test lab of devices running services to reproduce customer issues.

- Ensure confidentiality of all log-in and passwords.

- Document customer interactions according to standard operating procedures.

**What We Offer:**

- Competitive industry salaries

- Comprehensive benefits packages, including minor and major medical expense insurance, dental, vision, and life insurance

- Paid birthday leave

- Paid time off starting at 21 days in the first year

- Weekly food vouchers

- Life insurance

- Savings fund

**Requirements:**

- Must be willing to complete assessments, including a typing test of 25+ wpm.

- Great communication skills, written and oral.

- Demonstrate strong abilities to work independently and as a remote team player.

- Must be adaptable and flexible, with ability to work with process and information changes.

- Must be at least 18 years old.

- Must have at least a high school diploma or GED.

- Must be willing to participate in a background screening.

**Recommended:**

- Experience with customer service via phone, email, and live chat support

- Experience in customer service, sales, billing, collections, and technical support

## Skills

### Required
- communication skills
- typing skills
- adaptability

### Nice to have
- customer service experience
- technical support experience

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Puebla-Mexico/Refer-a-Friend-Puebla-2026-Q1_R_2601_173-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)