# X86 systems - On site resident Field Technical Support & Tech Consulting

**Company**: Hewlett Packard Enterprise
**Location**: Mexico City, Distrito Federal
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Mexico-City-Distrito-Federal-Mexico/X86-systems---On-site-resident-Field-Technical-Support---Tech-Consulting_1214141-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ef1ea379-8f2

## Description

We are seeking an onsite resident Field Technical Support & Tech Consulting professional to provide technical support for X86 servers. As a Field Technical Support & Tech Consulting professional, you will work primarily from an HPE partner/customer office.

**Job Description:**

- Provide Level 1 technical support for incidents related to X86 servers for hardware and software.

- Troubleshoot and resolve basic system issues, escalating to engineering teams when necessary.

- Apply patches, firmware updates, and collaborate applying software upgrades in coordination with customer change management processes.

- Collaborate in incidents follow-up and documentation.

- Execute servers Add-on as requested and agreed with the customer.

- Register and control systems hardware and software inventories, including licenses, users, etc.

- Apply continuous systems monitoring.

- Participate in customer review meetings and contribute to continuous service improvement initiatives.

- Work closely with HPE internal and external teams, including engineering, product support, and account management.

- Share knowledge and best practices with peers and contribute to internal knowledge bases.

**Requirements:**

- Bachelor's degree in Computer Science, Engineering, or related field.

- 2+ years of experience supporting hardware and software for X86 servers in enterprise environments.

- Experience supporting OS Windows server, Linux, and Networking concepts.

- Excellent troubleshooting, communication, and customer service skills.

- Excellent communication skills in English language.

- Availability to work extended rotating shifts.

**Nice to Have:**

- Familiarity with ITIL processes (Incident, Problem, Change Management).

- ITIL Foundation or higher.

- HPE ProLiant Compute.

- HPE Storage.

- HPE Networking.

## Skills

### Required
- Computer Science
- Engineering
- X86 servers
- Windows server
- Linux
- Networking concepts
- Troubleshooting
- Communication
- Customer service

### Nice to have
- ITIL processes
- ITIL Foundation
- HPE ProLiant Compute
- HPE Storage
- HPE Networking

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Mexico-City-Distrito-Federal-Mexico/X86-systems---On-site-resident-Field-Technical-Support---Tech-Consulting_1214141-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)