# Chargeback Specialist

**Company**: Weave
**Location**: Mexico
**Work arrangement**: remote
**Experience**: entry
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/weave/eefb6c13-540f-4f03-aba4-5596c3a26e45?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ef1baf04-328

## Description

Our Payments Risk Management Team is seeking a highly motivated and detail-oriented entry-level Chargeback Specialist to join our growing team.

In this role, you will play a critical part in protecting company revenue, managing customer disputes, and ensuring a smooth experience for our merchants.

**Responsibilities**

- Guided Dispute Resolution: Manage a small, guided caseload, ensuring timely updates and clear communication to merchants for all assigned cases.

- Evidence Collection: Gather evidence and submit responses using established checklists and workflows, focusing strictly on adhering to network regulations.

- Process Management: Own the timely submission of responses to maximize the success rate of assigned disputes.

- Outcome Communication: Clearly communicate both positive and negative dispute outcomes to merchants to maintain transparency and trust.

- Funds Oversight: Oversee the collection and return of disputed funds while maintaining accurate financial records.

- Fraud Monitoring Support: Assist in the proactive monitoring of chargeback volumes to learn how to identify potential fraud trends under senior guidance.

**Requirements**

- Exceptional Organization: The ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization.

- Unwavering Attention to Detail: A keen eye for detail to ensure all case reviews and evidence submissions are error-free.

- Strong Communication: Professional written and verbal skills to de-escalate situations with upset merchants and explain complex topics simply.

- Analytical Mindset: A proven ability to investigate information and formulate effective solutions to problems.

- Eagerness to Learn: A self-motivated desire to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices.

- Salesforce Knowledge: Background with the platform known as Salesforce. Be able to create cases and manage them.

## Skills

### Required
- Exceptional Organization
- Unwavering Attention to Detail
- Strong Communication
- Analytical Mindset
- Eagerness to Learn
- Salesforce

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/weave/eefb6c13-540f-4f03-aba4-5596c3a26e45?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)