# Classified Help Desk Manager

**Company**: The Boeing Company
**Location**: Hazelwood, MO
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $140,250 – $189,750
**Category**: IT
**Industry**: Technology

**Apply**: https://boeing.wd1.myworkdayjobs.com/en-US/EXTERNAL_CAREERS/job/USA---Hazelwood-MO/Classified-Help-Desk-Manager---Sign-on-Bonus-Potential--_JR2026526069-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ef0d7885-5f4

## Description

The Boeing Company is seeking a Classified Help Desk Manager to lead the Information Technology (IT) support professionals in the St. Louis region.

The selected candidate will be responsible for ensuring high-quality technical support for proprietary programs, driving operational excellence, and meeting compliance and regulatory needs in a fast-paced environment.

**Responsibilities:**

- Guide and lead a team of dedicated IT Helpdesk professionals, fostering a collaborative and customer-focused culture

- Coach and mentor team members to develop their technical and interpersonal skills, ensuring motivated and fulfilled careers

- Oversee daily helpdesk operations, including ticket management, escalation procedures, and service level adherence

- Lead projects to improve helpdesk processes, implement new support technologies, and meet program, compliance, and security requirements

- Provide consultation and support to business leaders, ensuring their technology needs are met efficiently

- Develop and execute process improvement plans, implement policy changes, set operational goals, and acquire resources to continuously improve service delivery

- Reduce risk by managing the portfolio of support solutions at the highest levels of modernization

**Basic Qualifications:**

- At least one year of experience in a leadership role or completion of the Boeing internal course “Exploring Leadership”

- Ability to obtain access to Special Access Programs (SAP)

- Bachelor’s degree or higher

- 3+ years of experience resolving IT issues in an IT Help Desk role, function or similar

- 3+ years of experience coaching, mentoring and providing developmental opportunities to enhance employee performance within their organization

- 3+ years of experience in using project management methodologies, including developing project plans, performance management, and managing issues and risks

**Preferred Qualifications:**

- 3+ years of experience supporting closed areas or classified networks

- 3+ years of experience working within an Agile environment

- Experience with ITIL or similar helpdesk frameworks

**Benefits:**

- Competitive base pay and variable compensation opportunities

- Health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work

## Skills

### Required
- leadership
- IT Help Desk
- project management
- coaching
- mentoring

### Nice to have
- Agile
- ITIL
- classified networks

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Source: [Apply at boeing.wd1.myworkdayjobs.com](https://boeing.wd1.myworkdayjobs.com/en-US/EXTERNAL_CAREERS/job/USA---Hazelwood-MO/Classified-Help-Desk-Manager---Sign-on-Bonus-Potential--_JR2026526069-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)