# Senior Analyst, Account Management

**Company**: CVS Health
**Location**: Amherst, NY
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $46,988.00 - $122,400.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/NY---Amherst/Account-Manager_R1037261-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_eeb49582-ed9

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Senior Analyst, Account Management is responsible for the day-to-day management and support of Meritain's Alternative Health & Advocacy Solutions partner portfolio, including navigation, advocacy, and point solution vendors.

Responsibilities:

- Serve as primary operational contact for assigned partners and internal stakeholders

- Drive service excellence, issue resolution, partner accountability, and ongoing relationship management

- Monitor operational performance, coordinate issue remediation, support implementations and escalations, maintain governance processes

- Identify opportunities for improvement, contribute to sales enablement and growth initiatives

Requirements:

- 3+ years of account management, client management, healthcare operations, project management, or related experience

- Experience managing operational relationships with clients, vendors, business partners, or cross-functional stakeholders

- Demonstrated ability to coordinate issue resolution and drive outcomes across multiple functional teams

- Strong written and verbal communication skills, including the ability to facilitate meetings and present information to diverse audiences

- Experience analyzing operational performance, identifying trends, and developing actionable recommendations

- Proven ability to manage multiple priorities and deliver results in a fast-paced environment

- Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and Outlook

Preferred Qualifications:

- Experience within the healthcare, health plan, TPA, benefits administration, navigation, advocacy, point solution, or vendor management environment

- Knowledge of healthcare benefits, claims administration, member advocacy, clinical navigation, care management, or related healthcare solutions

- Experience supporting partner governance, operational reviews, performance scorecards, or service delivery oversight

Education:

- Bachelor's degree in Business Administration, Healthcare Administration, Communications, Project Management, Marketing, or a related field; or equivalent combination of education and relevant work experience

Benefits:

- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources

Salary Range: $46,988.00 - $122,400.00

## Skills

### Required
- account management
- client management
- healthcare operations
- project management
- Microsoft Office

### Nice to have
- healthcare benefits
- claims administration
- member advocacy
- clinical navigation
- care management

---

Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/NY---Amherst/Account-Manager_R1037261-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)