# Senior Technical Success Manager

**Company**: Zscaler
**Location**: Remote - USA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $143,500-$205,000 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zscaler/jobs/5263586007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_eea2c678-a12

## Description

We are looking for a Sr. Technical Success Manager (TSM) to join our US Public Sector team. This is a Remote role, reporting to the Manager of Technical Success Management in the Customer Success department.

**Role Expectations**

- Drive adoption and value realization by aligning Zscaler solutions to customer business goals, tracking adoption milestones, and monitoring health metrics.

- Own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors.

- Proactively manage risk by identifying early warning signals and developing mitigation plans to protect retention and renewal outcomes.

- Support highly regulated FedRAMP moderate and high customers (IL2-4 and IL5).

- Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities while contributing to internal and customer-facing knowledge bases.

**Who You Are (Success Profile)**

- You thrive in ambiguity by building the path as you walk it and viewing uncertainty as the raw material to build something meaningful.

- You act like an owner with a passion for the mission, moving fluidly between high-level strategy and hands-on execution.

- You are a problem-solver who runs toward hard challenges and focuses on solutions that deliver maximum impact.

- You are a high-trust collaborator who is ambitious for the team and gives candid, respectful feedback to earn trust.

- You are a continuous learner with a growth mindset who actively seeks feedback and shows up with purpose every day.

**What We're Looking for (Minimum Qualifications)**

- U.S. citizenship is required for this position and the ability to gain and maintain a DoD/DoW security clearance (SECRET or TS).

- 5+ years in customer-facing technical roles combining hands-on technical expertise with account management responsibility.

- Working knowledge of FedRAMP and the security and compliance requirements governing US Federal Government customers.

- Solid grasp of core networking protocols (HTTP, HTTPS, DNS) and hands-on troubleshooting experience with tools such as Ping, Traceroute, MTR, and Wireshark across Linux, Unix, or Windows environments.

- Familiarity with cloud security technologies including SASE, SSE, ZTNA, ZIA, and ZPA in a post-sales or advisory capacity, alongside knowledge of enterprise infrastructure and authentication protocols including SAML, LDAP, and OAuth.

- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.

**What Will Make You Stand Out (Preferred Qualifications)**

- Prior experience supporting US Federal Government customers in a technical capacity.

- Relevant industry certifications such as CCNA, CompTIA Security+, CompTIA Network+, CISSP, CCSP, CPHIMS, or CHIME.

- AI-first mindset with the ability to build and implement end-to-end AI-enabled processes.

**Benefits**

- Various health plans

- Time off plans for vacation and sick time

- Parental leave options

- Retirement options

- Education reimbursement

- In-office perks, and more!

## Skills

### Required
- FedRAMP
- cloud security
- SASE
- SSE
- ZTNA
- ZIA
- ZPA
- SAML
- LDAP
- OAuth
- AI tools

### Nice to have
- CCNA
- CompTIA Security+
- CompTIA Network+
- CISSP
- CCSP
- CPHIMS
- CHIME

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zscaler/jobs/5263586007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)