# Client Services Associate Director

**Company**: Epiq
**Experience**: senior
**Job type**: full-time
**Category**: Legal
**Industry**: Legal

**Apply**: https://epiqsystems.wd503.myworkdayjobs.com/en-US/Epiq_Careers/job/HKG-Hong-Kong-Central-Plaza/eDiscovery-Client-Services-Associate-Director_R0034917?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ee841e3a-99d

## Description

You will join Epiq, a values-driven community where integrity guides decisions, relentless service sets the bar, and you will thrive on big challenges together.

As a Client Services Associate Director (AD), you will oversee a team of eDiscovery Client Services professionals and manage a portfolio of client accounts in the eDiscovery & Litigation Support domain.

**Responsibilities:**

- Develop and maintain account playbooks and standards

- Manage and provide oversight to client-specific projects on a day-to-day basis

- Coordinate staffing and project assignments for vertical matters

- Participate in project scoping/kick-off calls for new matters/clients

- Drive overall client satisfaction through effective planning, coordination, monitoring, problem-solving, and regular communication

- Manage engagement WIP and assist with client invoicing

- Prioritize requests across various operations departments

- Manage monthly case budgets in conjunction with the project management team

- Facilitate weekly/monthly status calls and reporting

- Prepare weekly executive summaries regarding team activity

- Participate in quarterly business reviews

- Assist with SOW review and project estimates for new matters/clients

- Track prospective matters in project tracker and work closely with CSD on staffing levels and bandwidth

- Provide managerial and strategic guidance to the development of Epiq's best practices for Client Services

- Instill confidence with clients and serve as the public face of Epiq's high-quality service delivery offering

- Work with clients and CSD to establish best practices which meet client needs and address any prioritization issues

**People:**

- Manage a collaborative group of Project Managers and Senior Project Managers

- Provide leadership to professionally develop and motivate staff members

- Participate in annual performance reviews and objectives for team members

- Establish and enforce standard protocols and responsibilities

- Track team utilization and motivate/hold team members accountable when needed

- Conduct regular check-ins with employees

- Set performance goals for each team member in line with business needs and personal/professional direction

- Motivate and enforce ownership in all aspects of service delivery and project management

- Lead by example on the training and onboarding of new team members

**Key Competencies:**

- Excellent client relationship skills

- Acts with a sense of urgency and takes initiative on tasks and activities

- Ability to make well-informed, effective, and timely decisions

- Communicates in a clear, concise, and organized manner

- Develops matter/project plans and translates requirements and objectives into tasks

**Required Qualifications:**

- Demonstrable experience within Relativity at an Administrator level and above

- Experience in tools like Nuix, Everlaw, Reveal, and similar

- Bachelor's degree, Juris Doctorate (JD) degree, Masters of Business Administration (MBA), or similar advanced degrees a plus

- Minimum of five (5) years industry experience

- Experience working with APAC clients and custom production specifications and bundles

- Excellent understanding of eDiscovery frameworks, protocols, workflows, and best practices

- Strong experience in legal culture and communications a plus

**Additional Requirements:**

- Extended working hours and weekend support will be required on occasions

- May require travel to domestic and/or international locations at short notice

- Mandarin, Cantonese language skills would be an advantage

## Skills

### Required
- Relativity
- Nuix
- Everlaw
- Reveal
- eDiscovery frameworks
- EDRM
- Mandarin
- Cantonese

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Source: [Apply at epiqsystems.wd503.myworkdayjobs.com](https://epiqsystems.wd503.myworkdayjobs.com/en-US/Epiq_Careers/job/HKG-Hong-Kong-Central-Plaza/eDiscovery-Client-Services-Associate-Director_R0034917?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)