# Radio Network Operations & Support Supervisor

**Company**: Utah Communications Authority
**Location**: Salt Lake City, UT
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://uca.bamboohr.com/careers/28?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ee7debc3-082

## Description

The Radio Network Operations & Support Supervisor leads the Subscriber Services team and Network Operations Center (NOC) function at Utah Communications Authority. This role oversees Tier 1 technical support, ticket intake and prioritization, radio programming, template management, console service support, and interoperability coordination for subscriber agencies on the statewide P25 radio network.

Responsibilities:

- Supervise subscriber services staff and manage staff performance, evaluations, goals, and personnel matters.

- Oversee daily NOC operations, monitoring carrier alarms, bad Network Access Code (NAC) events, and reported RF interference.

- Provide Tier 1 technical support to subscriber agencies, resolving issues and escalating as needed.

- Manage ticket intake and prioritization, assigning tickets and ensuring timely responses.

- Oversee radio programming template management, developing and maintaining templates.

- Coordinate interoperability programming and configuration with subscriber agencies and partner jurisdictions.

- Prepare cost estimates for programming, template development, and console service work.

- Coordinate with Field Services, Programming, and external vendors to resolve subscriber issues.

Requirements:

- Knowledge of P25 land mobile radio (LMR) systems, NOC operations, and radio programming concepts.

- Experience supervising staff and managing performance.

- Ability to prioritize work, make decisions, and solve problems.

- Familiarity with ticketing, CRM, and knowledge-base software.

- Excellent communication and interpersonal skills.

Other Requirements:

- On-call availability and after-hours rotation for NOC coverage.

- Occasional travel to subscriber agency facilities, UCA tower sites, and partner agency locations.

- Valid Utah driver's license required.

## Skills

### Required
- P25 land mobile radio (LMR) systems
- Network Operations Center (NOC) operations
- radio programming concepts
- supervision
- problem-solving
- communication

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Source: [Apply at uca.bamboohr.com](https://uca.bamboohr.com/careers/28?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)