# Senior Strategy Director, Service Operations **Company**: IQVIA **Location**: Wayne, PA **Experience**: senior **Job type**: full-time **Salary**: $134,600.00 - $374,900.00 **Category**: Operations **Industry**: Healthcare **Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Wayne-PA-Unites-States-of-America/Senior-Strategy-Director--Service-Operations_R1570094-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/senior-strategy-director-service-operations-ee7a4719-fd4/ ## Description The Senior Strategy Director, Service Operations is responsible for developing and executing strategic initiatives that strengthen service delivery, operational performance, and business outcomes. The role combines strategic planning, cross-functional leadership, and operational accountability to ensure services are reliable, scalable, and aligned with evolving business and customer needs. The Senior Strategy Director will lead a team of approximately 8–10 professionals and partner across Information, Technology, Product, Data, Commercial, and business functions to translate strategy into actionable priorities and measurable results. **Essential Functions:** - Strategy and Functional Leadership - Develop and execute strategies, priorities, and roadmaps aligned with broader business objectives and evolving customer needs. - Translate strategic objectives into actionable plans, capabilities, investments, and measurable outcomes. - Lead and develop a team of approximately 8–10 professionals, establishing clear priorities, accountability, and performance expectations. - Identify emerging business, information, technology, and operational requirements and recommend strategies to address them. - Develop business cases and recommendations for investments that improve service capabilities, performance, scalability, and efficiency. - Serve as a senior advisor and subject-matter expert, providing strategic and operational recommendations to senior leadership. - Service Operations and Performance - Provide leadership and oversight for the performance, reliability, quality, and continuous improvement of services within the function's scope. - Establish service standards, governance, performance measures, management routines, and escalation processes to drive consistent service delivery. - Monitor service performance and operational trends to identify risks, systemic issues, and opportunities for improvement. - Provide leadership for significant service incidents and business or customer escalations, ensuring appropriate ownership, coordination, communication, and resolution. - Drive root-cause analysis and corrective actions for material or recurring service issues, with a focus on preventing recurrence and strengthening service reliability. - Ensure new or significantly changed services have appropriate operational readiness, ownership, support models, monitoring, documentation, and controls. - Strategy Execution and Continuous Improvement - Develop and maintain a prioritized roadmap for strategic and operational improvements based on business priorities, service performance, customer feedback, and operational risk. - Identify opportunities to simplify, standardize, automate, and improve service processes and operating models. - Partner with Product, Technology, Information, Data, and other functions to ensure operational requirements are incorporated into new capabilities and strategic initiatives. - Use performance data and operational insights to identify longer-term trends and influence future service and capability investments. - Establish appropriate measures to evaluate the effectiveness and business impact of strategic and operational initiatives. - Business and Cross-Functional Leadership - Build strong partnerships across business, Information, Technology, Product, Data, Commercial, and customer-facing organizations. - Translate complex strategic and operational issues into clear business implications, options, recommendations, and actions. - Facilitate decisions across organizational boundaries where priorities, resources, dependencies, or accountabilities require alignment. - Represent Service Operations in relevant strategic planning, investment, transformation, and governance discussions. - Ensure business and customer feedback informs service priorities and continuous-improvement plans. - People Leadership - Lead, coach, and develop a high-performing team of approximately 8–10 professionals. - Build capabilities in strategy, service management, operational analysis, problem solving, stakeholder management, and continuous improvement. - Establish clear goals and accountability aligned with broader business and functional objectives. - Manage team capacity and resources against strategic priorities, service demands, and business requirements. - Develop organizational capability, succession, and leadership depth while reducing reliance on individual areas of expertise. **Qualifications:** - Bachelor's degree or equivalent combination of education and relevant professional experience. - Significant experience in strategy, service operations, service delivery, information, data, technology, or a comparable business function. - Demonstrated experience developing strategies and translating them into operational plans and measurable outcomes. - Experience leading and developing professional teams within a complex, matrixed organization. - Experience leading cross-functional initiatives and influencing senior stakeholders across organizational boundaries. - Strong strategic, analytical, problem-solving, and business judgment skills. - Demonstrated ability to manage complex operational issues and senior-level business or customer escalations. - Strong written and verbal communication skills, including the ability to translate complex issues for executive audiences. **Preferred Qualifications:** - Experience leading strategy and operations for information, data, analytics, technology, or healthcare-related services. - Experience with service management, continuous improvement, operational performance, and transformation. - Experience operating in a complex or regulated environment involving data governance, privacy, security, quality, or compliance requirements. - Demonstrated success improving service reliability, scalability, efficiency, or customer experience. **Measures of Success:** - Clear strategic direction and priorities for Service Operations. - Reliable and predictable service performance. - Improved management and prevention of significant or recurring service issues. - Successful delivery of strategic and operational improvement initiatives. - Improved service quality, scalability, resilience, and operating efficiency. - Strong business and stakeholder confidence in Service Operations. - Increased capability, accountability, and leadership depth within the team. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - strategy - service operations - leadership - communication - analytical skills ### Nice to have - service management - continuous improvement - operational performance - transformation - data governance --- Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Wayne-PA-Unites-States-of-America/Senior-Strategy-Director--Service-Operations_R1570094-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)