# Sr. Customer Success Manager

**Company**: Dialpad
**Location**: Sydney, Australia
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8638276002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ee6ab367-c0d

## Description

As a Customer Success Manager for Enterprise Accounts at Dialpad, you'll play an essential role in assisting customers throughout their entire Dialpad journey - from start to finish.

You'll work closely with Sales, Support, and Product teams to ensure customers derive measurable value from their investment in Dialpad products, driving success, retention, and renewal.

Your responsibilities include:

- Leading all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution.

- Establishing and overseeing the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.

- Conducting Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.

- Maintaining a deep understanding of Dialpad's solutions and discussing with customers the most meaningful features and functionality for their specific business needs.

- Managing customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolve them.

To succeed in this role, you'll need:

- 8+ years of Customer Success experience at a SaaS company

- Experience working in and general knowledge of the Telecommunications and Contact Center space (UcaaS/CcaaS)

- Experience and comfort in interacting with and influencing C-level executives

- Referenceable experience in working with large Enterprise customers

- Strong presentation, meeting facilitation, and written communication skills

- Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately

- Desire to work in a dynamic startup where your input is valued to help craft offerings and how we interact with clients

- Ability to work cross-departmentally

- Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness

- Willingness to travel to customer locations

In return, you'll get:

- Competitive salary

- Comprehensive benefits

- Real opportunities for growth

- Work at the center of the AI transformation in business communications

- Build and ship agentic AI products that are redefining how companies operate

- Join a team where AI amplifies every employee's impact

## Skills

### Required
- Customer Success
- SaaS
- Telecommunications
- Contact Center
- UcaaS
- CcaaS
- Executive Interaction
- Enterprise Customers
- Presentation
- Communication
- Time Management
- Organizational
- Analytical
- Problem-Solving

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8638276002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)