# Payment Operations Analyst

**Company**: Zeller
**Location**: London
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://jobs.lever.co/Zeller/e2aa1d67-b7bd-4258-9223-a68f08a57cba?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ee62b09b-e7b

## Description

We believe that businesses of all sizes deserve better financial and payment products and services.

Zeller is searching for a Payment Operations Analyst to join our team. Reporting to the Payment Operations and Treasury Lead, you'll play an instrumental role in shaping and growing Zeller's payment operations. This is a hands-on, strategic position where you'll be a key part of ensuring our payment processes are seamless and secure.

## Responsibilities

- Disputes Management: Monitor and manage the dispute process for various payment rails, including Mastercard, Visa, FPS, and BACS, whilst ensuring compliance and high customer satisfaction.

- Reporting & Governance: Ensure daily and monthly reconciliation of internal accounts is accurate and timely, perform payment rails reporting in compliance with regulatory obligations, and continuously recommend and enhance procedures.

- Stakeholder & Merchant Relations: Serve as the primary contact and escalation point for payment scheme inquiries and business-as-usual projects, and coordinate with merchants for debt recovery.

## Experience and skills

- Minimum 2 years of experience in payment operations

- Understanding of UK safeguarding rules

- Proficiency in card dispute resolution, as well as BACS and FPS dispute processes

- Experience in implementing process improvements and handling escalation procedures

- Excellent communication and stakeholder engagement skills

- Highly organised, disciplined, and detail-obsessed

- Proven reliability in data processing, problem-solving, and meeting deadlines

## Bonus points

- Experience in high-growth environments, Financial Services, or EMI/Payments

- Proficiency in SQL and BI tools

## Additional Information

Like the rest of the team, you'll benefit from:

- An opportunity to shape and build the future of Zeller from the ground up in the UK

- A competitive salary package, including equity from an early stage

- A balanced, progressive, and supportive work environment

- Endless learning and development opportunities

- Excellent parental leave and other leave entitlements

- Being part of a fast-growing and ambitious scale-up

## Skills

### Required
- payment operations
- dispute resolution
- compliance
- communication
- stakeholder engagement
- data processing
- problem-solving

### Nice to have
- SQL
- BI tools
- high-growth environments
- Financial Services
- EMI/Payments

---

Source: [Apply at jobs.lever.co](https://jobs.lever.co/Zeller/e2aa1d67-b7bd-4258-9223-a68f08a57cba?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)