# Safe Migration Hotline Coordinator

**Company**: International Organization for Migration (IOM)
**Location**: Dushanbe
**Work arrangement**: onsite
**Experience**: mid
**Job type**: contract
**Category**: Human Resources
**Industry**: Consulting

**Apply**: https://fa-evlj-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/23617?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

IOM is seeking a Safe Migration Hotline Coordinator to ensure the effective operation of a Safe Migration Hotline in Tajikistan.

The Coordinator will oversee daily operations, supervise the team, and provide direct consultations when required.

Key responsibilities include:

- Ensuring uninterrupted operation of the Hotline during working hours

- Preparing a detailed work plan and overseeing its implementation

- Supervising the daily activities of the Hotline team

- Updating information in the Hotline Resource platform and providing learning sessions

- Establishing quality assurance mechanisms to monitor consultations

- Providing expert support to operators in complex cases

- Coordinating with government and non-government partners

- Developing and implementing a comprehensive Hotline Development Plan

- Promoting and raising awareness of the Hotline through various channels

- Managing and maintaining social media pages related to the Hotline

- Identifying opportunities to introduce new services and partnerships

The Coordinator will also be responsible for capacity building, reporting, data management, and analysis.

**Requirements:**

- Higher education in law, economics, public administration, social sciences, or a related field

- At least 2 years of professional experience in migration-related information and advisory services

- Knowledge of migration legislation and policies of main migration destination countries of Tajik migrants

- Extensive knowledge of the labour migration context from Tajikistan

- Strong communication and interpersonal skills

- Client-focused and migrant-centred service delivery

- Proficiency in Russian and Tajik languages; knowledge of English is an advantage

## Skills

### Required
- migration counselling
- communication
- interpersonal skills
- client-focused service delivery
- training
- data collection
- analysis
- reporting
- social media management
- referral
- case management
- Russian

### Nice to have
- English language proficiency

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