# SVP, Platform, Security and New Products - Cloud Success

**Company**: Salesforce
**Location**: San Francisco, California
**Experience**: executive
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/SVP--Platform--Security-and-New-Products---Cloud-Success_JR361293-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_edef05d0-b5d

## Description

### Job Overview

The Senior Vice President, Platform, Security and New Products will lead how Customer Success anticipates, prepares for, and enables adoption of new product innovation, Salesforce Platform evolution, acquisitions, Security mandates, and AI-driven change,ensuring teams and customers are ready before innovation reaches the market.

This leader will establish a proactive operating model with Product, Engineering, Security (CISO) and Platform leadership, creating a scalable approach to NPI tracking, readiness, enablement, and adoption. With good understanding of the Salesforce Platform, AI, automation, and security, the SVP will stay ahead of emerging technologies, translate innovation into workforce and customer readiness requirements, and ensure Cloud Success has the capabilities, skills, processes, and tooling to support change at scale.

### Responsibilities

- **Strengthen the Cloud Success Platform partnership**: Establish a two-way operating model that ensures Cloud Success has early visibility into upcoming platform and product changes, while bringing the voice of the customer and frontline teams into product planning.

- **New Product Introduction Framework**: Strengthen and scale an enterprise-wide NPI framework across Salesforce product and platform innovation, ensuring Customer Success has early visibility and is ready to support new products and changes at scale.

- **Security Readiness**: Make security and trust foundational to the NPI and go-to-market lifecycle, reflecting Trust as Salesforce’s number one value.

- **Governance & Executive Alignment**: Establish recurring QBRs with Platform and Security leadership, using data and insights from customer touchpoints to create a shared view of impact, readiness, and opportunities.

- **Cross-Functional Awareness & Go-to-Market Readiness**: Maintain a broad view of what is happening across Salesforce and connect the dots early to identify cross-functional impacts.

### Qualifications

- **Experience**: 15+ years in product operations, program management, or platform strategy, with 5+ years in a senior leadership role driving cross-functional programs at scale.

- **Technical, Product & Platform Acumen**: Comprehensive knowledge of the Salesforce Platform, products, architecture, and technology ecosystem is required, with strong technical fluency across AI, automation, APIs, integrations, data, security, and product lifecycle management.

- **Program Leadership**: Proven experience leading NPI and building scalable readiness and governance frameworks within large, complex organizations.

- **Process Redesign**: Experience diagnosing and fixing upstream engagement gaps in cross-functional release/readiness processes.

- **Security & Risk Fluency**: Experience anticipating and mitigating the operational/support impact of security mandates and controls before they reach customers.

- **Strategic & Execution-Oriented**: Comfortable defining an ambiguous, still-evolving mandate while also driving detailed operational execution.

- **Cross-Functional Influence**: Track record of aligning disparate stakeholders around a shared roadmap and priorities, including at the executive/SteerCo level.

- **Data-Based Decision-Making**: Drives strategy and prioritization across Platform, Security, and New Products by systematically gathering and interpreting signals.

- **Communication**: Exceptional communicator with executive presence, able to translate complex technical/product risk into clear business implications for senior leadership.

### Benefits

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best.

## Skills

### Required
- Salesforce Platform
- AI
- automation
- security
- product lifecycle management
- program management
- platform strategy

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/California---San-Francisco/SVP--Platform--Security-and-New-Products---Cloud-Success_JR361293-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)