# Visitor Experience Associate – Bars

**Company**: Diageo
**Location**: London
**Job type**: full-time
**Category**: Hospitality

**Apply**: https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/London-England/Experience-Specialist---Bars_JR1131911?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/visitor-experience-associate-bars-eded318d-be9/

## Description

As a Visitor Experience Associate – Bars at Guinness Open Gate Brewery London, you’ll deliver memorable guest experiences through warm hospitality, confident storytelling and excellent product knowledge.

You’ll be responsible for:

- Welcoming guests, understanding their needs and creating engaging, memorable experiences for visitors from diverse backgrounds

- Operating the bar effectively throughout each shift and maintaining consistently high standards of service, beer quality and presentation

- Bringing the Guinness story to life through confident, accurate storytelling, beer tastings and Guinness pouring experiences

- Building and maintaining knowledge of Guinness products, heritage and visitor experiences, and sharing that knowledge with guests and colleagues

- Making relevant, guest-focused recommendations, including premium experiences, products, STOUTies and additional drinks where appropriate

- Responding to guest questions or concerns professionally and identifying ways to improve the visitor journey

- Working closely with colleagues to support smooth daily operations, share knowledge and help new team members build confidence

- Following operational procedures, safety standards and company policies, and ensuring the bar is closed down effectively to brand standards

The ideal candidate will have:

- A genuine passion for delivering excellent customer or guest experiences

- Strong communication and interpersonal skills, with confidence engaging people from different cultures and backgrounds

- A proactive, solutions-focused approach and the ability to respond positively to guest needs

- The ability to work effectively as part of a team in a fast-paced, changing environment

- Flexibility to work evenings, weekends and during peak visitor periods

- Experience in hospitality, tourism, retail, entertainment or visitor attractions is helpful

In return, we offer a highly competitive rewards and benefits package, including contemporary work-life balance policies and wellbeing activities, annual merit increases, annual bonus, subsidised gym membership, contributory pension scheme with an employer contribution of up to 14%, share options and product allowance.

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## Skills

### Required
- hospitality
- communication
- interpersonal skills
- teamwork
- problem-solving

### Nice to have
- Guinness knowledge
- Irish culture knowledge
- tourism experience
- storytelling skills
- mentoring experience

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Source: [Apply at diageo.wd3.myworkdayjobs.com](https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/London-England/Experience-Specialist---Bars_JR1131911?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)