# (Fluent English) Customer Support Consultant (Uruguay, remotely)

**Company**: SupportYourApp
**Location**: Rivera, Rivera Department
**Work arrangement**: remote
**Experience**: mid
**Job type**: contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/58FA3768F0?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/fluent-english-customer-support-consultant-uruguay-edd0c004-6bf/

## Description

SupportYourApp is seeking a Customer Support Consultant to join their team remotely from Uruguay. As a Customer Support Consultant, you will deliver outstanding customer support via chat, phone calls, and emails, build strong customer relationships, and maintain a deep understanding of client solutions.

Responsibilities:

- Deliver outstanding customer support via chat, phone calls, and emails;

- Build strong and lasting customer relationships;

- Keep up with evolving tools and technology;

- Handle sensitive customer data with care and security;

- Apply the latest customer happiness practices;

- Maintain deep understanding of client solutions and meet KPI;

- Communicate with developers and cross-functional specialists.

Requirements:

- Excellent English skills (C1 for both spoken and written);

- At least 1 year of experience in a customer support role;

- CRM experience, preferably with Freshdesk;

- Strong troubleshooting skills, with the ability to identify issues and find effective solutions;

- Analytical mindset and the ability to interpret information to make sound decisions;

- Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive);

- Strong attention to detail;

- A team player with a positive, proactive approach;

- Personal laptop or computer (Mac: minimum M1/Intel i7 7+ Gen; Windows: Ryzen 3+ Gen 3100+/Intel i5+ Gen 8+ & at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

- Fixed schedule: Wednesday–Sunday, 5 PM–1 AM UTC;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your growth and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- CRM
- Freshdesk
- Google Workspace
- troubleshooting
- analytical mindset
- attention to detail

---

Source: [Apply at apply.workable.com](https://apply.workable.com/j/58FA3768F0?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)