# Receptionist

**Company**: Golborne Medical Centre – Dr Ramasamy Practice
**Location**: London
**Work arrangement**: onsite
**Job type**: part-time
**Salary**: £12.50 to £13 an hour
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A3636-26-0007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ed85b8aa-a47

## Description

Golborne Medical Centre are looking for a part-time Receptionist/Administrator to join our friendly team. The successful applicant will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service.

You will need some flexibility to cover Morning (8:00 am to 1:00 pm) and Afternoon shifts (1:00 pm to 6:30 pm). This can be agreed.

**Main duties of the job**

The role is patient-focused and you will carry out a variety of roles including:

- Welcoming all patients and visitors to the surgery

- Dealing with enquiries from patients and external agencies in person and over the telephone

- Processing prescription requests

- Signposting patients to the correct service

You will work alongside a team of receptionists to ensure that all processes are carried out to a high standard.

**About us**

Our team consists of:

- 4 GP Partners

- 1 Salaried GP

- 1 Practice Manager

- 1 Secretary

- 2 Physician Associates

- 2 Clinical Pharmacists

- 2 Health Care Assistants

- 5 Receptionists

**Job responsibilities**

- Making appointments

- Prescription requests

- Giving out results where appropriate

- Ambulance transport bookings

- Deal with Home visit requests

- Deal with general enquiries

- Contacting other providers

- Register new patients and temporary residents

- Greet and direct patients and visitors

- Booking appointments

- Handing out prescriptions

- Ensure outstanding queries are explained and handed over to next shift, as necessary

- Respond to needs of our clinical team during surgery

- Collect fees from patients for providing non-NHS services

- Deal with general enquiries and complaints

- Filing medical notes

- Dealing with requests for repeat prescriptions

- Raising prescriptions as per Practice protocols

- Dealing with queries relating to repeat prescriptions

- Input and extract information from Practice computer system

- Observe health and safety guidelines at all times

- General housekeeping (e.g. keeping reception and waiting areas tidy)

- Maintain Confidentiality at all times

- To participate and continue Personal Development

- To observe Equality & Diversity guidelines at all times

- To treat all patients, colleagues and visitors with Dignity and Respect at all times

**Person Specification**

**Pre-Checks**

- Enhanced DBS is mandatory

**Qualifications**

- GCSE (or equivalent) in English & Maths

**Experience**

- Experience of working within a NHS reception/administration team

- Experience of dealing with the general public (Face to Face and over the telephone)

- Excellent telephone manner

- Confident with GP IT systems

**Location**

- The ideal applicant will be local and within 5 miles of this surgery.

**Working Hours**

- Must be able to work morning and / or afternoon shifts: Morning shifts can be 8:00 am to 1:00 pm, and afternoon shifts can be from 1:00 pm to 6:30 pm). Some flexibility may be available within these hours.

## Skills

### Required
- NHS experience
- GP IT systems
- telephone manner
- English
- Maths

### Nice to have
- Basic IT skills
- Flexible with working hours

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A3636-26-0007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)