# Help Desk Technician IV

**Company**: GDIT
**Location**: Annapolis Junction, MD
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $29.75 - $40.25
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-MD-Annapolis-Junction/Help-Desk-Technician---TS-SCI-w-POLY_RQ228800-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ed83b7ff-77c

## Description

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

**Responsibilities**

- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software

- Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

- Diagnose, identify, isolate, and analyze problems utilizing historical database records.

- Route calls to product line specialists, application, or system support specialists.

- Maintain and update records and tracking databases.

- Alert management to recurring problems and patterns of problems.

**Requirements**

- Education: Associates of Arts/Associates of Science

- Experience: 5+ years of related experience

- Security+CE and PWS 9.1 certifications required

**Benefits**

- Comprehensive benefits and wellness packages

- 401K with company match

- Competitive pay and paid time off

- Full flex work weeks where possible

- Paid parental, military, bereavement and jury duty leave

- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

## Skills

### Required
- Communication
- Customer Service
- Help Desk Support
- Security+CE
- PWS 9.1

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-MD-Annapolis-Junction/Help-Desk-Technician---TS-SCI-w-POLY_RQ228800-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)