# Technical Support Engineer

**Company**: Stripe
**Location**: San Francisco, CA
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/7733725?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ed8168da-6fc

## Description

## Job Overview

As a Technical Support Engineer at Stripe, you will provide world-class customer service as part of the Metronome team, which is now part of Stripe. Metronome is a leading usage-based billing platform for modern software companies.

## Responsibilities

Your primary responsibilities will include:

- Providing technical guidance to customers' developers on best practices for integrating with APIs and utilizing functionality.

- Troubleshooting issues that arise from customers and diagnosing blockers.

- Developing internal tools to automate customer workflows that are currently unavailable in the product.

- Designing and assisting in implementing a comprehensive knowledge base to assist customers with using the product.

## Requirements

- 2+ years of work experience in a B2B customer-facing technical support organization or in engineering.

- Experience working closely with engineering teams and providing technical feedback on customer issues.

- Ability to debug and triage bugs and escalations from customers.

- Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly.

- Experience writing scripts or internal tools using APIs, and functional knowledge of SQL.

## Preferred Qualifications

- Experience as an early or founding member of a support team, including building processes from scratch.

- Startup experience and familiarity with scaling a support team.

- Programming experience in one or more of Typescript, Python, or Ruby.

- Experience creating knowledge base articles and internal documentation.

- Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar.

## Skills

### Required
- SQL
- API
- scripting
- troubleshooting
- communication

### Nice to have
- Typescript
- Python
- Ruby
- ticketing systems
- knowledge base creation

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/7733725?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)