# Customer Success Specialist

**Company**: Splunk, a Cisco company
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $97,400.00 to $123,000.00
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Vancouver-British-Columbia-Canada/Customer-Experience-Customer-Success-Specialist_2025277-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ed80bb9b-7ee

## Description

This is a remote role anywhere in Western Canada.

The Customer Success Specialist plays a vital role at Splunk and is responsible for ensuring the technical health of customers.

Responsibilities:

- Act as a point of contact for technical health issues and partner with escalation management for Public Sector customers.

- Oversee TAP execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motion.

- Provide mentorship, planning, and recommendations for a customer's overall technical health.

- Work with relevant teams to proactively handle customers' critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows.

- Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery.

- Assess cloud overages and leverage appropriate services for workload optimization.

- Participate in QBRs with customers virtually to review service levels, usage metrics and customer environment performance.

Requirements:

- 3+ years in technical support, professional services, systems administration/engineering or related experience.

- 2+ yrs experience building customer relationships and handling commercial accounts.

- Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders.

- Work independently and as part of a team.

- Occasional travel may be required.

- Splunk Architect Certification achieved within year of start.

Benefits:

- The starting salary range posted for this position is $97,400.00 to $123,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

- U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.

## Skills

### Required
- Splunk
- technical support
- customer relationships
- communication

### Nice to have
- BA/BS technical degree
- Knowledge of software development process and technical environments
- Familiarity with Splunk-related products
- Other industry certifications from AWS, Google, and Azure

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Vancouver-British-Columbia-Canada/Customer-Experience-Customer-Success-Specialist_2025277-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)