# Distribution Customer Service and Booking Agent

**Company**: Expeditors
**Location**: Irving, TX
**Experience**: senior
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000160281149-distribution-customer-service-and-booking-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/distribution-customer-service-and-booking-agent-ed8069cb-554/

## Description

As a Distribution Customer Service and Booking Agent at Expeditors, you will play a critical role in supporting the company's logistics operations.

The international logistics industry relies on companies like Expeditors to facilitate global trade. With a presence in over 350 locations worldwide, Expeditors provides customized solutions and integrated information systems to meet the evolving needs of international trade.

**Role Summary** You will work alongside agency contract workers, owning system transactions in your area, focusing on order input, paperwork, and reporting.

**Key Responsibilities**

- Accurately enter, release, and update orders and transactions in the WMS.

- Prepare shipping and receiving paperwork and labels.

- Run and distribute routine reports for supervisors.

- Monitor order status and flag exceptions before cut-off.

- Support cycle counts, adjustment documentation, and variance research.

- Coordinate with floor operators to synchronize physical and system activity.

- Communicate professionally with internal teams and customer contacts.

- Follow SOPs and safety and security procedures.

**Program Specifics**

- Inventory seat: focus on serialized-inventory accuracy and count support.

- Outbound PM seat: concentrate on order completion, carrier hand-off documents, and end-of-shift status.

- Escalate any count or serial-number discrepancies immediately.

**Qualifications**

- High school diploma or equivalent; college degree a plus.

- Experience in customer service, logistics, or warehouse office environments.

- Accurate data entry and proficiency in Excel; WMS experience a plus.

- Detail-oriented team player.

**Physical / Work Environment** Work in a warehouse and office environment within a secured, high-value facility. You will need to stand and walk for extended periods, lift up to 50 lb, and work safely around forklifts and powered equipment.

**Additional Requirements**

- Background check required.

- Bilingual a plus.

- Flexibility for peak periods, overtime, and occasional weekend work.

**Benefits**

- Paid Vacation, Holiday, Sick Time

- Health Plan: Medical

- Life Insurance

- Employee Stock Purchase Plan

- Training and Personnel Development Program

- Growth opportunities within the company

- Employee Referral Program Bonus

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## Skills

### Required
- data entry
- Excel
- WMS
- customer service

### Nice to have
- bilingual
- logistics experience

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000160281149-distribution-customer-service-and-booking-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)