# Customer Success Manager - Upstream Oil & Gas

**Company**: S&P Global Energy
**Location**: Tokyo
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Energy

**Apply**: https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Tokyo-JP/Customer-Success-Manager_331148-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ed70174f-629

## Description

We are seeking a Customer Success Manager to drive strategic customer relationships across upstream oil & gas accounts, ensuring maximum adoption and retention of S&P Global Energy solutions.

**Responsibilities:**

- Drive strategic customer relationships across upstream oil & gas accounts

- Lead comprehensive customer onboarding programs and deliver targeted training

- Proactively monitor customer health metrics and satisfaction levels

- Serve as primary customer advocate, coordinating cross-functional teams to resolve escalations

- Conduct regular business reviews and strategic on-site engagements

- Leverage advanced analytics and emerging technologies to provide data-driven insights

- Collaborate closely with Product, Marketing, Sales, Support, and external partners

**Requirements:**

- Background in Geoscience, Petroleum Engineering, Petroleum Economics, or a related discipline

- Minimum 3 years of experience in the oil and gas industry or a similar technical environment

- Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm

- Fluent in English, and either Japanese or Korean (ideally both)

- Proven track record in customer-facing roles with demonstrated expertise in relationship management, training delivery, and strategic account growth

- Technical proficiency with data visualization platforms and advanced Microsoft Office suite capabilities

**Preferred Qualifications:**

- Experience with API integrations, cloud platforms, and data analytics technologies

- Familiarity with AI technologies and their practical applications

- Proficiency with CRM platforms and customer success management tools

**What We Offer:**

- Health & Wellness: Health care coverage designed for the mind and body

- Flexible Downtime: Generous time off helps keep you energized

- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills

- Invest in Your Future: Competitive pay, retirement planning, and financial wellness programs

- Family Friendly Perks: Best-in-class benefits for families

## Skills

### Required
- Geoscience
- Petroleum Engineering
- Petroleum Economics
- data visualization platforms
- Microsoft Office suite
- relationship management
- training delivery
- strategic account growth
- English
- Japanese
- Korean

### Nice to have
- API integrations
- cloud platforms
- data analytics technologies
- AI technologies
- CRM platforms
- customer success management tools

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Source: [Apply at spgi.wd5.myworkdayjobs.com](https://spgi.wd5.myworkdayjobs.com/en-US/SPGI_Careers/job/Tokyo-JP/Customer-Success-Manager_331148-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)