# Bilingual Implementation Specialist

**Company**: Square
**Location**: Los Angeles, CA
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/block/jobs/5466280008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ed34d734-02a

## Description

The Global Seller Onboarding team at Square works directly with sellers and internal teams to ensure they can take full advantage of Square's products and services.

As a Bilingual Implementation Specialist, you will play a pivotal role in establishing seller success needed for Square to drive growth, retention, and scale its services up-market.

### Strategic Onboarding & Education (Estimated 70% of work)

- Guide sellers to start transacting with Square quickly and confidently, delivering high-quality onboarding and implementation experiences.

- Lead seller-facing scoping and onboarding calls, provide tailored training content, and support sellers after they begin transacting with Square.

- Learn and maintain a strong understanding of relevant product features and releases.

- Execute onboarding best practices consistently while escalating complex product or technical needs.

- Balance the needs of numerous sellers at any given time, ensuring successful completion of each onboarding engagement.

### Project / Process Execution (Estimated 20% of work)

- Identify issues or blockers that could affect a seller's onboarding experience or go-live date, and escalate them to senior team members or cross-functional partners.

- Contribute to improvements in onboarding processes by documenting gaps, proposing refinements, and sharing observations from seller engagements.

- Maintain clear, proactive communication with assigned sellers and demonstrate the ability to maintain an onboarding tracker with key milestones, target dates, and next steps.

- Help sellers understand and complete the steps required for launch, following up on outstanding needs and confirming readiness ahead of their target go-live date.

- Use AI to improve the seller experience and automate or enhance internal processes.

### Team Collaboration & Skill Development (Estimated 10% of work)

- Share best practices with peers and contribute to a positive team culture.

- Take ownership of keeping product knowledge current, including new features, updates, and known limitations.

- Support team knowledge areas by developing product expertise and serving as a go-to resource for standard questions.

- Participate in internal meetings, training, roadmap updates, and optimization discussions to build broader product and organizational understanding.

- Escalate product, process, or policy issues clearly and promptly to senior teammates and product teams.

### Requirements

- Full language proficiency in English and any second language, preferably Spanish.

- 2–4+ years of experience in onboarding, implementation, operations, or account management customer support, customer success.

- Demonstrated strong performance and consistency in onboarding work.

- Experience managing multiple onboarding projects simultaneously with reliable delivery.

- Excellent written and verbal communication skills.

- Proactive attitude and eagerness to learn.

- Strong time-management and organizational skills.

- Comfort operating through change and ambiguity with appropriate support.

- Familiarity with project management practices.

- Basic understanding of data analysis or reporting tools is a plus.

- Strong understanding and consistent usage of AI tools and platforms.

### Perks

- Healthcare coverage

- Retirement Plans

- Work from home flexibility

- Employee Stock Purchase Program

- Wellness perks

- Paid parental leave

- Paid time off

- Learning and Development resources

## Skills

### Required
- English
- Spanish
- AI tools
- project management
- data analysis
- reporting tools

### Nice to have
- Looker
- Salesforce

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/block/jobs/5466280008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)