# Customer Success Manager, SME & Growth

**Company**: Airwallex
**Location**: CN - Shenzhen; CN - Guangzhou; CN - Shanghai
**Experience**: mid
**Job type**: Full time
**Salary**: CN¥17K – CN¥27K per month
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/8495544d-368c-4d92-918f-6af4db6497a7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ed2529c5-484

## Description

## Job Overview

We are looking for a Customer Success Manager, SME & Growth to join our Strategy & Operations team at Airwallex.

## Compensation

- Salary range: CN¥17K – CN¥27K per month

- Benefits vary by country and employment type in accordance with local statutory requirements.

- All employees receive at least the statutory minimum for paid annual leave and public holidays.

## Responsibilities

- Design, implement, and continuously optimize new employee training programs.

- Build and maintain training systems, including product knowledge, industry knowledge, system tools, business processes, communication techniques, and case handling.

- Develop and update training materials, such as courseware, SOPs, knowledge manuals, question banks, exams, and exercise scripts.

- Organize online and offline training sessions, workshops, sharing sessions, mentoring, and coaching.

- Collaborate with business teams, team leaders, and cross-functional departments to identify common capability gaps and develop targeted training programs.

- Monitor training effectiveness and continuously improve training content.

- Participate in building new employee development paths, certification mechanisms, and on-the-job capability improvement projects.

- Compile excellent cases, common problems, and best practices to promote standardized and replicable knowledge.

- Support teams in completing special training and promotion during product updates, process changes, or key project launches.

- Participate in frontline business observations, coaching, or case reviews to ensure high consistency between training and actual business scenarios.

## Requirements

- Bachelor's degree or above.

- At least 2 years of experience in training, learning development, sales training, customer service training, operational training, or related roles.

- Excellent presentation and expression skills, able to complete independent teaching, discussion guidance, and on-site control.

- Strong learning ability, able to quickly understand new products, new processes, and cross-departmental collaboration mechanisms.

- Good communication and coordination skills, able to efficiently collaborate with business leaders, team managers, and related support teams.

- Result-oriented, able to demonstrate work value through training effectiveness, business indicator improvement, or employee growth results.

- Proficient in using office software and common collaboration tools, able to independently complete courseware, document, and training material production.

- Strong sense of responsibility, execution, and detail awareness, adaptable to fast-paced work environments.

## Nice to Have

- Experience in fintech, payment, cross-border e-commerce, B2B SaaS, customer service, or sales team training.

- Experience in building training systems or new employee development projects from scratch.

- Familiarity with Salesforce, knowledge bases, or internal training platforms.

- Bilingual or multilingual training capabilities.

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/8495544d-368c-4d92-918f-6af4db6497a7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)