# Customer Success Manager, Enterprise Tech

**Company**: Anthropic
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $200,000-$265,000 USD
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5454800008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ed15c472-962

## Description

## Job Overview

Join Anthropic's Customer Success team as a Customer Success Manager for Enterprise Tech Customers in San Francisco, CA or New York City, NY. You'll be a trusted advisor to enterprise accounts, helping them harness the full potential of Anthropic's Claude capabilities.

## Responsibilities:

- Build strategic relationships with key customer decision-makers in complex organizations

- Understand customer business objectives and identify opportunities for optimization and expansion

- Become an expert in Anthropic's products, including API, Claude Code, and Cowork

- Leverage deep knowledge of customers to drive consumption planning and develop credible ROI hypotheses

- Monitor usage patterns and identify optimization opportunities across Claude surface areas

- Serve as a thought partner, enhancing customers' knowledge of Claude products and driving awareness of new products

- Develop and execute change management strategies to drive end-user adoption and maximize value

- Prioritize across account business units and workstreams, building programmatic motions

## Requirements:

- 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting

- Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the executive level

- Understanding of leading organization-wide change or adoption programs for products requiring C-suite sponsorship

- Technical fluency with AI/ML concepts, API integrations, and software implementation patterns

- Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes

- Cross-functional collaborator who represents the customer in a positive, proactive manner

- Passion for AI and interest in responsible development of advanced systems

## Benefits:

- Competitive compensation and benefits

- Optional equity donation matching

- Generous vacation and parental leave

- Flexible working hours

- Lovely office space

## Logistics:

- Annual salary: $200,000-$265,000 USD

- Minimum education: Bachelor's degree or equivalent

- Required field of study: Relevant to the role

- Minimum years of experience: Correlates with internal job level requirements

- Location-based hybrid policy: 25% office time

- Visa sponsorship: Available

## Skills

### Required
- AI/ML
- API integrations
- software implementation
- Customer Success
- Technical Account Management

### Nice to have
- Claude Code
- Cowork
- change management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5454800008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)