# Customer Service

**Company**: Hewlett Packard Enterprise
**Location**: Tlaquepaque, Jalisco
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Tlaquepaque-Jalisco-Mexico/Customer-Service_1212435-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ece5b4d4-c7b

## Description

We are seeking a Customer Service representative to join our team. As a Customer Service representative, you will provide professional solutions to company end-users, dealers, and service providers originating from unresolved escalated case issues received via telephone and written correspondence.

Responsibilities include:

- Providing an escalation link for company field employees, executives, and channel regarding customer satisfaction issues

- Addressing availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel

Requirements:

- Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree

- Basic knowledge in the field of Customer Relations

- Demonstrated verbal communication and customer service skills

- Knowledge of microcomputer hardware, basic-level knowledge of operating systems software

- Demonstrated writing/correspondence skills

We offer a hybrid work arrangement with an average of 2 days per week worked from an HPE office.

## Skills

### Required
- Customer Relations
- Verbal Communication
- Customer Service
- Microcomputer Hardware
- Operating Systems Software
- Writing/Correspondence

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Tlaquepaque-Jalisco-Mexico/Customer-Service_1212435-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)