# Scrum Master/Agile Team Coach

**Company**: Cigna
**Location**: Kenya One Africa Place
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Kenya-One-Africa-Place/Agile-Scrum-Master-Senior-Analyst--Cigna-Healthcare_26010004-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ece08393-78c

## Description

Cigna is seeking a Scrum Master/Agile Team Coach to support its International Health business. The successful candidate will be responsible for maximizing value delivery through collaboration, impediment removal, visibility, learning, and evidence-based improvement.

The Scrum Master/Agile Team Coach will support high-performing team dynamics, sustainable delivery, continuous flow, and self-managed teams that are shaping and maturing Agile ways of working across International Health.

**Key Responsibilities:**

- Provide coaching and guidance to Agile Teams and support the adoption and application of Agile values, principles, and practices.

- Act as a servant leader, facilitator, mentor, and coach for individuals and teams.

- Enable teams to improve collaboration, transparency, psychological safety, accountability, and self-management.

- Use effective communication and listening skills to teach, coach, mentor, and support healthy team interactions.

- Foster a healthy working culture, build strong relationships, and strengthen key interactions across teams and stakeholders.

- Support teams in improving flow, reducing bottlenecks, managing impediments, and operating at a sustainable pace.

- Help teams establish realistic and achievable delivery commitments based on capacity, clarity, dependencies, and delivery risks.

- Maintain metrics and data necessary to provide visibility into maturity, progress, quality, flow, predictability, and value delivery.

- Facilitate evidence-based improvement through retrospectives, improvement actions, and follow-through on agreed outcomes.

- Encourage Built-In Quality, continuous learning, and relentless improvement as part of day-to-day team working practices.

**Success in this Role:**

- Teams demonstrate stronger self-management, collaboration, and ownership of delivery outcomes.

- Impediments, blockers, dependencies, and delivery risks are made visible and addressed promptly.

- Team ceremonies and cadence events are purposeful, outcome-focused, and continuously improved.

- Metrics and qualitative insights are used to improve flow, predictability, quality, and stakeholder transparency.

- Teams operate at a sustainable pace while maintaining alignment with ART priorities and International Health business outcomes.

- Continuous improvement becomes embedded in the team culture.

**Required Qualifications/Skills/Experience:**

- Certified Scrum Master (CSM), SAFe Scrum Master, SAFe Advanced Scrum Master, Professional Scrum Master, or equivalent Agile certification.

- At least 4 years of proven experience as a Scrum Master/Agile Team Coach role.

- Experience facilitating team development and continuous improvement initiatives.

- Strong knowledge of Lean-Agile principles, Scrum practices, Kanban practices, and team-level Agile delivery.

- Experience with Scaled Agile Framework (SAFe) and understanding of its principles and practices.

- Excellent communication, facilitation, coaching, mentoring, and conflict resolution skills.

- Ability to work effectively with cross-functional and geographically distributed teams.

- Strong problem-solving, decision-making, and organizational skills.

- Ability to manage priorities in a changing environment and support teams working under delivery deadlines.

- Ability to interact with Subject matter experts, Product Owners, Agile Product Managers, and stakeholders in a matrix structure.

- Knowledge of IT concepts, software delivery lifecycle, delivery methodologies, architecture considerations, and technical standards.

## Skills

### Required
- Agile
- Scrum
- Lean-Agile
- Kanban
- Scaled Agile Framework (SAFe)
- Communication
- Facilitation
- Coaching
- Mentoring
- Conflict Resolution
- Problem-Solving
- Decision-Making
- Organizational Skills

### Nice to have
- Jira
- Confluence
- Mural
- Software Development Lifecycle
- IT Delivery
- Product Delivery
- Project Management

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Kenya-One-Africa-Place/Agile-Scrum-Master-Senior-Analyst--Cigna-Healthcare_26010004-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)