# Product Designer (UI/UX)

**Company**: Keywords Studios
**Location**: Pune, Maharashtra
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Design
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://jobs.workable.com/view/3YBTxtnXcq2VdY6oxTiNzs/hybrid-product-designer-(ui%2Fux)-in-pune-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ecd60009-d66

## Description

Keywords Studios is seeking a Product Designer to lead the design of customer-support and player-engagement experiences that impact millions of users worldwide.

You will drive end-to-end design for Helpshift’s rapidly evolving AI-first support platform, working across complex problem spaces and ambiguous product areas.

In this role, you won't just design interfaces, you'll shape how global brands deliver support at scale.

You’ll work on AI agents, proactive engagement, and large-scale product refresh initiatives, turning complex workflows into intuitive and human-centered experiences.

## Key Responsibilities

- Drive the full design lifecycle: discovery → IA → flows → wireframes → prototypes → polished UI.

- Translate business and product goals into clear, actionable design direction and thoughtful user experiences.

- Collaborate cross-functionally with Product and Engineering to define user-centered outcomes, prioritize scope, and build iterative solutions across areas like AI Agent, Proactive Engagement, and product modernization.

- Lead problem framing, ideation, and concept development to simplify complex workflows.

- Conduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions.

- Elevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift’s design culture.

- Guide, support, and mentor junior designers, helping them improve their craft, decision-making, and overall impact.

## Requirements

- 4+ years of experience in UX/Product Design, HCI, or related fields(or equivalent experience solving complex product problems)

- A strong portfolio showcasing end-to-end design process and clear problem solving is a must.

- Depth in core design fundamentals: interaction design, IA, UX writing basics, visual hierarchy, and accessibility.

- Proficiency in research methods such as discovery interviews, usability studies, and data-driven iteration.

- Strong mastery of design tools, especially Figma.

- Excellent communication and storytelling skills, with the ability to align and influence cross-functional partners.

- Degree in Design, HCI, Computer Science, or related fields is a plus (not mandatory).

- Preferably candidates based in Pune

## Preferred Qualifications

- Experience designing AI-powered, conversational, or agent-based interfaces.

- Familiarity with, or direct experience in, user research activities such as interviews, usability testing, and synthesis is a strong advantage.

- Background in SaaS, customer support, or workflow-driven products.

- Familiarity with analytics platforms and using data to shape product decisions.

- Experience contributing to or building design systems.

- Understanding of design patterns across web and mobile platforms.

- Comfort working with AI tooling and prototyping (e.g. v0, Loveable, Bolt, Figma Make)

## Benefits

- Hybrid setup

- Worker's insurance

- Paid Time Offs

- Other employee benefits to be discussed by our Talent Acquisition team in India.

## Skills

### Required
- UX/Product Design
- HCI
- interaction design
- IA
- UX writing
- visual hierarchy
- accessibility
- Figma

### Nice to have
- AI-powered interfaces
- conversational interfaces
- agent-based interfaces
- user research
- SaaS
- customer support
- workflow-driven products
- analytics platforms
- design systems

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/3YBTxtnXcq2VdY6oxTiNzs/hybrid-product-designer-(ui%2Fux)-in-pune-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)