# Business Operations Manager

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Operations-Manager_JR361163-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ecd35ee3-5bb

## Description

Join Salesforce as a Business Operations Manager, leading organisational strategy for operational excellence in Customer Success Operations. You'll oversee multiple programs/projects, develop operational strategy, and drive transformation. Responsibilities include:

- Program/Project Management: Develop operational strategy and oversee execution of multiple programs/projects

- Cross-Project and Team Coordination: Understand and align direction across multiple projects/members

- Change Management: Partner with stakeholders including leadership, drive transformation, and roll out new ways of working to delivery teams

- Process Improvement and Operational Efficiency: Identify improvement opportunities and plan/execute optimization strategies

- Performance Monitoring and Analysis: Track and evaluate KPIs, build analytical models/dashboards for leadership, and provide recommendations for decision-making

- Cross-Functional Collaboration: Coordinate across departments, ensure alignment, and build cross-departmental consensus

Requirements:

- Strong Leadership and Ownership: Able to lead multiple members and projects, proactively engage with areas and initiatives

- Management Experience: 5+ years of experience in project or program management

- Understanding of Technical Support Operations: Practical knowledge of operations/business processes and experience leading improvements

- System Issue/Incident Handling: Able to triage and investigate system outages/defects, escalate to and coordinate with Global teams

- Excellent Communication Skills: Experience collaborating with diverse stakeholders including leadership, and working with global team members

- Language Skills: Native-level Japanese, business-level English

- Strategic Thinking and Problem-Solving: Able to develop and implement operational strategy at the organisational level and respond to challenges

- Data Analysis and Reporting Skills: Able to analyse operational data, identify trends, and create analytical models/dashboards/reports for leadership

Nice to have:

- Experience managing Salesforce implementation or related DX projects

- Experience supporting Customer Success based on Salesforce products, or technical support experience

- Experience improving/managing technical support (L3+) operations

- Experience with incident management, RCA (root cause analysis), and recurrence-prevention planning

- Experience applying AI to operations improvement

- Project management/change management certification

- Chinese or Korean language ability

## Skills

### Required
- Project Management
- Operational Strategy
- Change Management
- Process Improvement
- Performance Monitoring
- Cross-Functional Collaboration
- Leadership
- Communication
- Strategic Thinking
- Problem-Solving
- Data Analysis
- Reporting
- Japanese

### Nice to have
- Salesforce
- Technical Support
- Incident Management
- RCA
- AI
- Project Management Certification
- Chinese
- Korean

---

Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Operations-Manager_JR361163-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)