# Customer Success Leader

**Company**: Cisco
**Location**: Oeiras
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Oeiras-Portugal/Leader--Customer-Success_2021956?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ecc1dcba-103

## Description

At Cisco ThousandEyes, our Customer Success teams build long-term post-sales relationships that drive adoption and increase the utilization of our products.

As a revenue-focused leader, you will guide a highly collaborative team of Customer Success Managers across our Commercial and Enterprise segments.

Together, we will take a customer-first approach to leading post-sales efforts focused on platform adoption, customer health, and software subscription renewals.

Responsibilities:

- Lead and develop a team of Customer Success Managers and segment leaders

- Drive customer outcomes and achieve quarterly and annual targets for renewals, retention, and strategic expansion

- Coordinate customer utilization and engagement patterns

- Build long-term, positive relationships with key business executives and technical stakeholders

- Partner closely with Product Management, Technical Account Managers, and Field Sales teams

Minimum Qualifications:

- Confirmed experience in Customer Success, Account Management, Renewals, or a related post-sales role within a SaaS, cloud, networking, or enterprise software environment

- Confirmed experience leading or building Customer Success Manager, account, segment leaders, or related post-sales professionals teams

- Experience owning renewal, retention, expansion, or Net Revenue Retention metrics for a customer portfolio or business segment

- Experience working with enterprise SaaS operating models

- Experience working with modern IT infrastructure, SaaS environments, cloud networks, observability, monitoring, or related technical solutions

Preferred Qualifications:

- Experience managing Customer Success Managers or segment leaders in a Commercial or Enterprise customer segment

- Knowledge of ThousandEyes solutions, digital experience monitoring, or network path visualization technology

- Experience building executive-level customer relationships and delivering business value reviews or strategic account updates

- Experience collaborating cross-functionally with Product Management, Technical Account Management, Sales, Renewals, or Engineering teams

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Customer Success
- Account Management
- Renewals
- SaaS
- cloud
- networking
- enterprise software
- ThousandEyes solutions
- digital experience monitoring
- network path visualization technology

### Nice to have
- executive-level customer relationships
- strategic account updates

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Oeiras-Portugal/Leader--Customer-Success_2021956?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)