# Analista de Reservas e Distribuição

**Company**: Accor
**Location**: Belo Horizonte, MG
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000151471429-analista-de-reservas-e-distribuicao?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/analista-de-reservas-e-distribui-o-ecb33204-5d8/

## Description

We are Accor, a world-leading hospitality organisation with a diverse portfolio of brands and a presence in over 110 countries. Our goal is to shape the future of hospitality, connecting cultures with genuine care.

As a Reservations and Distribution Analyst, you will be responsible for ensuring seamless customer experiences, optimising distribution channels, and contributing to revenue growth.

**Key Responsibilities:**

- Provide exceptional customer service, adhering to the brand's style and standards

- Offer information and support to guests, addressing their needs and concerns

- Reflect hotel strategies in distribution channels to maximise visibility and revenue

- Handle phone, email, and WhatsApp inquiries, as well as in-person meetings for budgeting, reservations, and group bookings

- Prioritise customer satisfaction, delivering unique and memorable experiences

- Collaborate with other departments to resolve customer requests, suggestions, and complaints

- Foster strong relationships with regular customers, providing personalised services and benefits

- Ensure adherence to reception practices and autocontrol procedures

**Requirements:**

- Open-minded and customer-focused

- Self-confident and proactive

- Excellent communication and teamwork skills

- Business knowledge and continuous improvement mindset

**What We Offer:**

- Professional growth opportunities through training and development

- Inclusive work environment valuing diversity and individuality

- Meaningful work with a sense of purpose

- Personal recognition and appreciation for contributions

**Work Schedule:**

- 5x2 shift pattern

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Open-mindedness
- Customer Orientation
- Self-confidence
- Communication
- Teamwork
- Proactivity
- Business Knowledge

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000151471429-analista-de-reservas-e-distribuicao?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)