# Customer Care Specialist

**Company**: TaskUs
**Location**: Navi Mumbai
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Navi-Mumbai-India/Teammate_R_2609_12469?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ec9810b6-b88

## Description

We are seeking a Customer Care Specialist to join our team at TaskUs in Navi Mumbai, India.

As a Customer Care Specialist, you will be responsible for delivering exceptional customer service to our clients. Your goal will be to provide accurate, efficient, and respectful service on every call, ensuring overall customer satisfaction.

Responsibilities:

- Deliver exceptional customer service by promptly addressing customer inquiries and resolving issues efficiently

- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels

- Navigate internal and external documentation and resources to provide world-class service

- Identify and escalate priority or unresolved issues to appropriate internal teams

- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures

- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues

- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client

- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service

- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere

- Participate in all mandated internal and external training and/or seminars

- Get to know, understand, and comply with TaskUs’ policies and procedures

Technical skills and qualifications:

- Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications

- Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues

- Fluent in the English language, as well as reading and writing in English

- Must be at least a high school graduate

Soft skills:

- Problem-solving and critical-thinking skills

- Great communication skills, written and oral

- Must be adaptable and flexible, demonstrating abilities to work with process and information changes

- Empathic toward customers and can maintain a customer-centric approach

- Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments

- Open to feedback, eager to learn, and can show improvement

Personality traits required:

- Resilient, calm, and professional when dealing with challenging situations

- Adaptable to a dynamically changing business

- Trustworthy and reliable with a high level of integrity

- Resourceful, high attention to detail, and the ability to multitask

Benefits:

- Competitive salary

- Great benefits package

- Professional growth opportunities with the chance to learn from many different functions

- A fun and inclusive workplace

## Skills

### Required
- Windows OS
- Apple OS
- Microsoft Office
- Google applications
- Zendesk
- Slack
- English language

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Navi-Mumbai-India/Teammate_R_2609_12469?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)