# (English C1) Customer Support Consultant (LATAM, remote)

**Company**: SupportYourApp
**Location**: São Paulo, State of São Paulo
**Work arrangement**: remote
**Experience**: entry
**Job type**: contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/75120990BF?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/english-c1-customer-support-consultant-latam-ec8feb68-7c9/

## Description

We are SupportYourApp, a global Intelligent Support-as-a-Service leader. We partner with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries to deliver secure customer and technical support.

As a Customer Support Consultant, you will deliver outstanding customer support via chat and calls, assist customers with questions related to billing, how-to-use, technical issues, and bugs. You will respond to customer inquiries in accordance with established service level agreements and follow precise procedures.

Responsibilities:

- Deliver outstanding customer support via chat and calls;

- Assist customers with questions related to billing, how-to-use, technical issues, and bugs;

- Respond to customer inquiries in accordance with established service level agreements and follow precise procedures;

- Explain platform features, policies, and expectations while providing key context to ensure quick solutions;

- Escalate complex or high-priority issues to the appropriate internal team when needed;

- Conduct research when information is missing and proactively look for solutions.

Requirements:

- Excellent English skills (C1 for both spoken and written);

- At least 1 year of experience in a customer support role;

- Experience providing customer support via phone calls and chat;

- Experience performing effectively in a fast-paced, high-volume environment;

- Strong problem-solving and adaptability skills;

- The ability to communicate clearly, professionally, and empathetically with customers;

- A customer-focused mindset with a commitment to delivering a positive support experience;

- Commitment to delivering high-quality customer service and meeting performance targets;

- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

- Schedule: Monday to Friday, from 9AM to 6PM, PDT;

- Opportunity to cooperate fully remotely;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your growth and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- customer support
- problem-solving
- adaptability
- communication

### Nice to have
- CRMs or ticketing systems
- support platforms

---

Source: [Apply at apply.workable.com](https://apply.workable.com/j/75120990BF?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)