# Program Manager

**Company**: Cisco
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/London-United-Kingdom/Customer-Program-Manager_2021824-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ec6d6edb-062

## Description

This role is the primary driver of the end-to-end lifecycle for strategic customer-facing programs at Cisco. You will be accountable for orchestrating the entire engagement,from initiation through to closure,ensuring that scope, financial health, and quality standards are met while acting as a vital link between the customer’s business goals and Cisco’s strategic delivery objectives.

**Key Responsibilities:**

- Lead large-scale, complex programs across the full project lifecycle

- Define the roadmap, execute the delivery plan, and monitor performance to ensure that all workstreams are synchronized with Cisco’s delivery standards and the customer's desired business outcomes

- Maintain absolute rigor over financial health by managing budget execution, conducting accurate forecasting, and ensuring transparent revenue and margin reporting

- Serve as a trusted advisor to high-value leaders, including IT and CXO-level stakeholders

- Cultivate deep, enduring customer relationships, expand footprint through identified opportunities, and act as a bridge between the customer and internal Cisco teams

- Champion the modernisation of delivery through the application of AI and automation tools

**Minimum Qualifications:**

- Bachelor’s degree with 8+ years of relevant experience, or Master’s degree with 6+ years, or PhD with 3+ years, or equivalent relevant professional experience

- Proven experience leading large-scale, cross-functional programs within a global, technology-driven environment

- PMP (Project Management Professional) certification

- Demonstrable expertise in financial management (forecasting, P&L, budget execution) and delivery governance in an enterprise context

**Preferred Qualifications:**

- Additional advanced certifications in Program Management or Agile methodologies

- CPMAI (Cognitive Project Management for AI) certification

- Industry-recognized technical certifications (e.g., CCST, CCNP, or cloud-specific credentials)

- Experience in contract negotiation, SOW drafting, and managing complex vendor/partner relationships

- Demonstrated history of using AI-driven analytics to improve project health, risk detection, and automated reporting

- Track record of providing mentorship, coaching, and influencing organizational norms in a large-scale services business

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## Skills

### Required
- Project Management
- Financial Management
- Delivery Governance
- PMP

### Nice to have
- Agile Methodologies
- AI-driven Analytics
- Contract Negotiation
- Cloud-specific Credentials

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/London-United-Kingdom/Customer-Program-Manager_2021824-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)