# Senior Renewal Representative - HiEd

**Company**: Instructure
**Location**: US-REMOTE
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full-time
**Salary**: $74K - $92K
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/instructure/1d339725-78ee-4620-95b5-242acad5cc8c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ec60586b-90e

## Description

At Instructure, we believe in the power of people to grow and succeed throughout their lives.

As a Senior Renewal Representative (HiEd) at Instructure, Inc., you will play a critical role in managing a broader and more complex portfolio of higher education customer accounts, with a focus on both strategic account retention and growth.

Responsibilities and Duties:

- Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.

- Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities.

- Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and overall customer health.

- Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data.

- Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress, risks, and opportunities.

- Lead renewal negotiations, addressing customer objections, pricing discussions, and contract adjustments to reach mutually beneficial outcomes.

- Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency.

- Partner with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals.

- Track and report on key renewal performance metrics to identify trends and inform process improvements.

Qualifications, Skills, and Requirements:

- Minimum of 3 years of experience in customer success, account management, or renewal management roles, preferably in the SaaS or education technology industry.

- Proven ability to manage and grow customer relationships, with experience handling high-value and multi-product accounts.

- Strong negotiation skills and advanced ability to navigate complex discussions with clients.

- Analytical thinker with the capability to analyze usage data, identify trends, and apply insights to renewal strategies.

- Demonstrated ability to identify inefficiencies and contribute to operational enhancements and process improvements.

- Advanced proficiency with CRM systems and tools such as Salesforce, Gainsight, Clari, and Gong.

- Excellent communication, organization, and interpersonal skills.

- Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

- Bachelor’s degree in Business, Education, or a related field preferred.

- Willingness to travel as required to support higher education clients and business objectives, up to 20%.

We offer competitive, meaningful benefits in every country where we operate, including:

- Competitive compensation, plus all full-time employees participate in our ownership program

- Flexible work culture

- Generous time off, including local holidays and our annual “Dim the Lights” period

- Comprehensive wellness programs and mental health support

- Learning and development resources, including professional development tools and tuition reimbursement

- The technology and tools you need to do your best work

- Motivosity employee recognition program

- A culture rooted in inclusivity, support, and meaningful connection

## Skills

### Required
- CRM systems
- Salesforce
- Gainsight
- Clari
- Gong
- negotiation
- analytical thinking
- communication
- organization
- interpersonal skills

### Nice to have
- Bachelor’s degree in Business, Education, or a related field

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/instructure/1d339725-78ee-4620-95b5-242acad5cc8c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)