# Retail Store Manager - London White City

**Company**: Virgin Atlantic Holidays
**Location**: London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: £35,000 per annum plus Sales Incentive Plan
**Category**: Retail
**Industry**: Hospitality

**Apply**: https://iagime.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/546?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ebf8600b-a66

## Description

We are seeking a Retail Store Manager to lead a Virgin Atlantic Holidays concession in a shared retail space at Westfield White City, London. As a Retail Store Manager, you will lead a small team of Retail Advisors, creating a warm, confident, and premium experience for every guest.

**Key Responsibilities:**

- Lead by example through active selling, inspiring your team to deliver brilliant guest experiences and achieve store goals

- Coach, develop, and support a small team of Retail Advisors, helping them build confidence, product knowledge, and pride in their work

- Create an inclusive, energised team culture where people feel motivated, trusted, and able to perform at their best

- Build strong day-to-day relationships with your host retailer, suppliers, and support teams so the concession runs smoothly

- Help Virgin Atlantic Holidays stand out in a shared retail environment through great service, strong brand presence, and local activity

- Use sales trends, guest feedback, and local insight to spot opportunities and keep improving performance

- Take ownership of guest feedback and escalations, making sure every interaction feels thoughtful, personal, and true to our brand

- Manage the day-to-day running of the concession, including health and safety, data protection, quality standards, and industry regulations

**Requirements:**

- Experience leading small teams within a retail, travel, hospitality, or guest-focused environment

- A strong track record of delivering sales and guest service results

- A natural coaching style, with the ability to build confidence and bring out the best in others

- Commercial awareness, with the ability to spot opportunities and use insight to grow local performance

- Strong communication and relationship-building skills, especially when working with partner retailers or shared teams

- Confidence managing a concession or small store with a good level of independence

- Resilience, organisation, and care in how you manage standards, service, and day-to-day priorities

- A genuine passion for creating memorable guest experiences

**What We Offer:**

- Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination

- Uncapped commission scheme rewards great guest experiences and outstanding sales performance

- Explore a range of learning programmes, available both online and in person, to support your personal and professional development

- Generous contributory pension scheme and life assurance

- Iconic Vivienne Westwood uniform in your choice of styles

## Skills

### Required
- retail management
- team leadership
- sales
- customer service
- communication

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Source: [Apply at iagime.fa.ocs.oraclecloud.com](https://iagime.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/546?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)