# Customer Success Manager

**Company**: Workday
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: contract
**Salary**: zł188,400 PLN - zł282,600 PLN
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/Poland-Warsaw/Customer-Success-Manager_JR-0110790?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ebf2c483-b50

## Description

We're seeking a Customer Success Manager to join our team. As a liaison between our Professional Services and Production Services teams, you will plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.

**Responsibilities:**

- Handling overall responsibility for coordinating the customer relationship.

- Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.

- Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.

- Prioritizing and driving resolution on raised customer concerns.

- Promoting opportunities for two-way communication.

- Supervising and facilitating the customer's adoption of our solution features and functionality with providing Workday with an understanding of their overall business needs as they relate to our products.

- Using customer relationships as needed for prospect references.

- Keeping customers advised of process and procedural changes.

**Basic Qualifications:**

- 3+ years in a customer-facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels.

- 1+ year project management experience with Workday HCM, Payroll, or Financials.

**Other Qualifications:**

- Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.

- Customer management experience in a complex software or SaaS environment.

- Proven track record to collaborate and build strong relationships with customers especially at the executive level.

- Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).

- Account management / adoption planning experience preferred.

- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.

- Excellent organization, time management, data analysis, and communication skills.

- Ability to travel up to 15%.

- Fluency in German and English is essential.

**Salary:** zł188,400 PLN - zł282,600 PLN

**Work Arrangement:** We combine the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

## Skills

### Required
- Workday HCM
- Payroll
- Financials
- Project Management
- Customer Management
- German
- English

### Nice to have
- Functional domain expertise with Financials
- Customer management experience in a complex software or SaaS environment
- Account management / adoption planning experience

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Source: [Apply at workday.wd5.myworkdayjobs.com](https://workday.wd5.myworkdayjobs.com/en-US/Workday/job/Poland-Warsaw/Customer-Success-Manager_JR-0110790?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)