# Regional Director, Operations

**Company**: Oak Street Health
**Location**: Elizabeth, NJ
**Experience**: senior
**Job type**: full-time
**Salary**: $100,000.00 - $231,540.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/NJ---Elizabeth/Oak-Street-Health-Regional-Director--Operations-and-Population-Health--New-Jersey_R1062221?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/regional-director-operations-ebe41b8b-dee/

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

As a Regional Director, Operations, you will play a critical role in supporting our Oak Street Health patients, providers and business by leading operational performance and population health execution across multiple centers within a geographic division.

**Core Responsibilities**

**Operational Leadership Across the Region**

- Lead operational oversight and performance across multiple centers within a geography

- Ensure centers are operationally efficient and optimizing resources in service of patients

- Drive strong execution in patient experience, patient engagement, schedule management, patient responsiveness, and center-level operational performance

- Identify operational opportunities proactively and implement practical, sustainable solutions

- Support center-level leaders in problem-solving, execution discipline, and continuous improvement

- Share best practices and strengthen coordination across centers and markets

**Population Health Ownership and Execution**

- Own execution and ongoing refinement of population health priorities across the division

- Drive divisional performance across key population health domains, including transitions in care, pharmacy and medication adherence, HEDIS / Stars, accurate risk adjustment, preferred partner relationships, and patient engagement strategy

- Ensure Oak Street Health's clinical and business priorities are effectively implemented at the regional and center level

- Maintain accountability for key quality, utilization, and financial performance measures tied to population health outcomes

- Translate data and organizational priorities into focused regional action plans that improve quality, cost of care, and patient outcomes

**Program Implementation and Cross-Functional Leadership**

- Lead implementation of centrally driven and regionally driven initiatives that improve operations and population health performance

- Partner with central functional leaders to support strategy development, program design, workflow refinement, and execution feedback

- Assess workflow impact across service, outreach, clinical, and operational teams to ensure effective implementation of new initiatives

- Serve as a regional subject matter expert on operational and population health programs, priorities, and performance opportunities

- Apply strong project management and change leadership practices to ensure initiatives are launched and sustained effectively

**Leader Development and Regional Team Effectiveness**

- Lead, coach, and develop Practice Managers and other regional operational leaders with clear accountability for outcomes

- Onboard, train, and support new leaders to build capability and consistency across the region

- Conduct operational reviews focused on performance, quality, patient experience, and other key metrics

- Foster a collaborative regional culture across operational and clinical teams

- Support team development and strengthen consistency across centers in how care is delivered and operations are led

- Model and reinforce Oak Street Health's mission, culture, and standards throughout the region

**Qualifications**

- 5+ years of leadership experience in healthcare, population health, clinical operations, or a related field

- Multi-site leadership experience strongly preferred

- Bachelor's degree required

- Graduate degree preferred, including MBA, MPH, or similar advanced degree

- Strong leadership and influencing skills, with the ability to work effectively across a matrixed organization

- Demonstrated ability to build trust and credibility with a wide range of stakeholders, including providers, care teams, operational leaders, and central partners

- Strong analytical and financial acumen, including experience using data to drive performance, develop business cases, and assess ROI

- Excellent organizational skills, sound judgment, and ability to manage multiple priorities simultaneously

- Strong communication skills and the ability to connect individual initiatives to broader organizational objectives

- High degree of independence, reliability, and execution focus in a fast-paced environment

- Quick learner who is comfortable operating in ambiguity and leading through change

- Proficiency with Excel, Google applications, and project management tools

- Willingness to travel regularly within the assigned geography

- US work authorization required

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## Skills

### Required
- leadership
- influencing
- analytical
- financial
- communication
- project management
- Excel
- Google applications

### Nice to have
- MBA
- MPH
- multi-site leadership experience

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/NJ---Elizabeth/Oak-Street-Health-Regional-Director--Operations-and-Population-Health--New-Jersey_R1062221?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)