# Policy Issuance Specialist

**Company**: AIA
**Location**: Hong Kong, Hong Kong
**Experience**: mid
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance
**Wikidata**: https://www.wikidata.org/wiki/Q30255387

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Employee-Benefits-Contracting--Senior-Advisor_JR-71774?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/policy-issuance-specialist-ebc9eec9-fe9/

## Description

Start building a career with purpose at AIA, where your perspective, curiosity, and ideas can contribute to helping millions of people live Healthier, Longer, Better Lives.

Ensure the Team meets or exceeds service-to-sales targets, client retention, and key performance benchmarks, as well as compliance and customer service standards.

**Responsibilities:**

- Prepare productivity reports on policy issuance

- Prepare, draft, and issue policy documents, including non-standard and complicated policies, while meeting Key Performance Indicators (KPIs) for productivity and quality

- Identify problems in the policy issuance process, make recommendations to superiors, and implement enhancements

- Review and handle miscellaneous agreements and correspondence

- Complete customers' requested or related tasks promptly

- Support responses to customers' or related questions

- Assist in reviewing necessary documents and review procedures to enhance controls and efficiency

- Identify errors, delays, or problems, and diagnose and resolve them via corrective and preventive measures

- Work as a module owner and lead projects where necessary

- Provide advice to the Distribution Team when required

- Support the Team Leader in coaching and supervising junior/new staff, and seek continuous improvement

- Assist team members in prioritizing tasks and assist the Team Leader in arranging resources within the Team

- Coach junior members on complicated policies

- Perform other duties and projects as assigned, such as Chinese Contracts, System Enhancement or Development

**Requirements:**

- University graduate with minimum 5 years of customer services/operations experience or equivalent

- Good knowledge of group life and medical insurance

- Self-motivated and customer-orientated

- Detail-oriented

- Good team player

- Good communication and interpersonal skills

- Outgoing personality with good presentation skills

- Good time management and organisation skills

- Good staff coaching skills

- Good PC skills

- Proficient in both spoken and written Chinese and English

- Required to obtain relevant license if the job involves regulated activities

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## Skills

### Required
- customer service
- policy issuance
- group life insurance
- medical insurance
- Chinese
- English
- communication
- interpersonal skills
- time management
- organisation

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Employee-Benefits-Contracting--Senior-Advisor_JR-71774?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)