# Product Ops Specialist (MOM)

**Company**: GovTech
**Location**: Singapore
**Experience**: mid
**Job type**: full-time
**Category**: Product Management
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/govtech/jobs/4005074201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_ebaf98dc-42f

## Description

GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation.

As a Product Ops Specialist at GovTech, you will play a crucial role in optimising product development processes, enhancing efficiency, and ensuring the smooth delivery of high-quality digital government services.

**Job Responsibilities:**

- Process Optimisation: Identify, analyse, and improve product development workflows, methodologies, and tools to increase efficiency and effectiveness across various product teams.

- Tool Administration & Management: Evaluate, implement, and manage product management tools (e.g., Jira, Confluence, roadmap software) and ensure their optimal utilisation by product teams.

- Data Analysis & Reporting: Collect, analyse, and report on key product metrics, operational performance, and user feedback to inform product strategy and operational improvements.

- Knowledge Management: Develop and maintain comprehensive documentation, best practices, and playbooks for product development processes and tools.

- Cross-functional Collaboration: Act as a central point of contact for product operations, facilitating communication and collaboration between product managers, engineering, design, marketing, and other stakeholders.

- Training & Support: Provide training and ongoing support to product teams on new processes, tools, and best practices.

- Stakeholder Communication: Prepare and present operational updates and recommendations to various internal stakeholders.

- Risk Management: Identify potential operational bottlenecks or risks and propose solutions to mitigate them.

**Requirements:**

- Bachelor's degree in Business, Computer Science, Information Technology, or a related field.

- 2+ years of experience in product operations, project management, business analysis, or a similar role within a technology-focused environment.

- Proven experience with product management tools such as Jira, Confluence, Asana, or similar.

- Strong analytical and problem-solving skills with the ability to interpret data and make data-driven recommendations.

- Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex concepts clearly.

- Demonstrated ability to work independently and collaboratively in a fast-paced, dynamic environment.

- Experience with Agile/Scrum methodologies is highly desirable.

- Prior experience in the public sector or government technology projects is a plus.

**What it's like working here:**

- Rapid Prototyping

- Ownership

- Continuous Learning

**What we offer you:**

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs. We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

## Skills

### Required
- product operations
- product management tools
- data analysis
- problem-solving
- communication
- interpersonal skills
- presentation skills

### Nice to have
- Agile/Scrum methodologies
- public sector or government technology projects

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/govtech/jobs/4005074201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)