# Quality Analyst (Korean) - Internal Job Posting

**Company**: Keywords Studios
**Location**: Seoul
**Work arrangement**: remote
**Job type**: Contract
**Category**: Customer Service
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://jobs.workable.com/view/tP3pEm5YrdtLfacDWoT5YZ/remote-quality-analyst-(korean)---internal-job-posting-in-seoul-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_eb8acf68-7b6

## Description

We are looking for a Quality Analyst to support our Operations team in enhancing its Quality of Service.

As a Quality Analyst, you will provide independent and objective transaction monitoring to consistently deliver excellent customer experience and best-in-class service.

Responsibilities:

- Transaction Monitoring: Monitor and audit transactions performed by representatives against internal and/or external customer experience expectations.

- Ensure that transaction monitoring goals of the Company are met.

- Ensure that work outputs are in compliance with Client quality transaction monitoring guidelines.

- Perform quality data scrubbing and root cause analysis.

- Provide actionable recommendations to Operations through analyses and reporting of QC Audit Data.

- Calibration: Calibrate with internal Process and Security Auditors, Trainers, Team Supervisors, and external counterparts.

Requirements:

- Native level Korean & Business English level language skills.

- Minimum of 1 year experience in a high-functioning quality organization within a contact center industry.

- Total of 2 years work experience in a contact center industry.

Nice to have:

- Working knowledge of six sigma, LEAN, COPC, and TQM methodologies.

- Proficient in the use of Excel or Google Sheets.

- Experience in using QA tools.

- Analytical skills, problem-solving, and decision-making skills.

- Excellent oral and written communication skills.

- Adaptability to changing work schedules.

Benefits:

- 4 National Insurances

- Group Health Insurance

- Annual leave

- Paid Sick Leave

- Paid Marriage Leave

- Seasonal Gift Bonus

- Employee Assistance Program

Working hours:

- Shift Schedule of the below hours.

- 09:00 - 18:00 KST (Korea Standard Time)

- 10:00 - 19:00 KST (Korea Standard Time)

- 13:00 - 22:00 KST (Korea Standard Time)

## Skills

### Required
- Korean
- Business English
- Transaction Monitoring
- Quality Analysis

### Nice to have
- Six Sigma
- LEAN
- COPC
- TQM
- Excel
- Google Sheets
- QA tools

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/tP3pEm5YrdtLfacDWoT5YZ/remote-quality-analyst-(korean)---internal-job-posting-in-seoul-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)