# Agent - Air Import Customer Service

**Company**: Expeditors
**Location**: Petaling Jaya, Selangor
**Experience**: entry
**Job type**: full-time
**Category**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000147772714-agent-air-import-customer-service?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/agent-air-import-customer-service-eb6fe7a2-4cc/

## Description

As an Agent - Air Import Customer Service at Expeditors, you will play a crucial role in ensuring smooth and timely freight process flow.

Responsibilities:

- Ensure accurate and timely data entry into the operating system

- Track and trace Air Import files as required

- Ensure timely delivery of freight to customers for Import shipments

- Ensure documents are sent to customers or brokers for customs purposes

- Ensure accurate and timely client and vendor billing

- Interact with customers to arrange international shipments and meet customer service standards

- Contribute to maintaining strong relationships with vendors

- Meet compliance with regulations and internal policies

- Understand department process flow and look for areas of improved efficiency

- Meet KPI standards

- Provide overseas communications and respond to emails and requests

- Promote compliance with company policies and regulations

- Take up additional tasks as required

Qualifications:

- Diploma, Bachelor's Degree or equivalent

- At least 1-2 years of related working experience

- Understanding of transportation documentation and terms is a plus

- Good knowledge of computer and MS Office applications

- Good command of written and spoken English

- Effective interpersonal skills

- Pro-active and strong organizational skills

- Strong desire to learn

Benefits:

- Group Medical Insurance

- Employee Stock Purchase Plan

- Training and Personnel Development Program

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## Skills

### Required
- MS Office applications
- English

### Nice to have
- transportation documentation
- interpersonal skills
- organizational skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000147772714-agent-air-import-customer-service?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)