# Customer Success Manager

**Company**: Cisco
**Location**: Sydney, Australia
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Sydney-Australia/Customer-Experience-Manager_2027368-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_eb62b289-585

## Description

This role drives the adoption of software, services, and value realization, leading to successful renewals and growth by proactively managing and mitigating renewal risk throughout the customer journey in alignment with sales and renewals teams.

The role develops and maintains strong executive and technical influence with customer stakeholders to understand their business challenges and objectives, and advocates for the customer within Cisco to ensure their needs are met and that they receive a high-quality customer experience.

Key responsibilities include:

- Leading creation and execution of E2E plans across 2-3 accounts, strategically aligning the adoption of Cisco software and services with customer goals and driving measurable outcomes

- Applying good understanding of Cisco's product and service portfolio to drive delivery innovation, growth, and strategic alignment

- Being accountable for financials for defined accounts including services revenue, margin and making needed strategic investment decisions

- Overseeing service performance and customer outcomes, identifying risks and recommending mitigation actions with an impact across accounts or regions

- Demonstrating strong technical expertise in Cisco’s network, software, and technology products; integrating this knowledge to enable technical adoption across multiple accounts

The ideal candidate will have:

- Bachelor's degree + 12 years of related experience, or Master's degree + 8 years of related experience, or PhD + 5 years of related experience, or equivalent relevant work experience

- Associate level (e.g., CCNA) or equivalent relevant certification expected

Benefits of working at Cisco include:

- Opportunities to grow and build in a worldwide network of doers and experts

- Collaborative and empathetic work environment

- Meaningful solutions that power how humans and technology work together across the physical and digital worlds

## Skills

### Required
- Cisco technologies
- AI and automation tools
- technical expertise in network, software, and technology products

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Sydney-Australia/Customer-Experience-Manager_2027368-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)