# Director, Cardholder Services, Global Servicing

**Company**: Mastercard
**Location**: Miami, Florida
**Experience**: senior
**Job type**: full-time
**Salary**: $156,000 - $265,000 USD
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Miami-Florida/Director--Cardholder-Services--Global-Servicing_R-286586-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_eb54452f-675

## Description

Mastercard is seeking a Director, Cardholder Services (Global Servicing) to define and lead the company's global servicing strategy. The successful candidate will establish and scale best-in-class Affluent and Premium Cardholder Servicing standards across markets.

The role involves developing and managing a multi-year strategic roadmap to scale servicing capabilities, enhance customer experience, and drive measurable business outcomes. The Director will own and optimize the Global Servicing P&L, balancing revenue growth with cost efficiency across global operations and servicing channels.

Key responsibilities include:

- Defining and leading the global servicing strategy, including the development of affluent and premium customer servicing standards

- Developing and managing a multi-year strategic roadmap to scale servicing capabilities and drive business outcomes

- Owning and optimizing the Global Servicing P&L

- Identifying and activating key revenue drivers and monetization opportunities

- Establishing and implementing globally consistent yet locally adaptable servicing models

- Driving transformation toward digital-first, omnichannel servicing

- Partnering with regional leads and GCD&C to align execution with global strategy

- Defining, monitoring, and evolving strategic KPIs to measure customer experience, financial performance, and operational excellence

The ideal candidate will have:

- Proven experience in strategy, product management, or customer experience transformation

- Strong understanding of affluent and premium customer needs

- Demonstrated success in owning and managing P&L performance and identifying growth opportunities

- Highly analytical with the ability to interpret data and make insight-driven strategic decisions

- Experience leading digital and omnichannel servicing innovations

- Exceptional stakeholder management and influencing skills

In terms of compensation, Mastercard offers a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including location, job-related knowledge, skills, and experience. Benefits for full-time employees generally include insurance, flexible spending account and health savings account, paid leaves, 401k with a best-in-class company match, and many more.

## Skills

### Required
- strategy
- product management
- customer experience transformation
- P&L management
- data analysis
- digital servicing
- omnichannel servicing

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Miami-Florida/Director--Cardholder-Services--Global-Servicing_R-286586-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)