# RVP, Customer Success - Digital

**Company**: Cursor
**Experience**: executive
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://cursor.com/careers/rvp-digital-csm?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_eb4c151d-894

## Description

We're hiring an RVP, Customer Success - Digital to build and lead Cursor's digital customer success function. This role involves capturing the opportunity to turn Cursor's product-led momentum into repeatable, one-to-many success and expansion outcomes.

You will be the founding leader of this function, reporting to the SVP, Customer Success. Your responsibilities include:

- Building the digital CS motion from the ground up: designing the operating model for scaled, one-to-many coverage

- Owning activation and onboarding: shipping self-serve onboarding, lifecycle communications, and in-product nudges

- Owning scaled retention and expansion: being accountable for adoption, health, GRR/NRR, and product-led expansion

- Standing up automated, signal-driven engagement: health scoring and usage signals that trigger outreach

- Using AI as a force multiplier: building AI-powered engagement plays

- Instrumenting and operating by data: defining what "activated" and "healthy" mean per tier

- Building community as a scale layer: creating Slack/forum communities and self-serve resources

- Partnering cross-functionally: working with Product & Engineering, Growth/PLG, Marketing, RevOps, Sales, and other RVPs

- Hiring, leading, and developing leaders: building and coaching a team of Regional Directors and their CSMs

You may be a fit if you have:

- Experience building or scaling a digital/tech-touch/one-to-many customer success function

- Developer-tools/technical-software domain experience

- Proven experience hiring, developing, and managing managers/directors at scale

- Fluency with the scaled-CS toolkit: health-scoring design, usage-based signals, CS/automation tooling, and PLG expansion motions

- Strong understanding of software development lifecycles, engineering org structures, and AI-enabled developer tooling

- Executive presence and communication skills

## Skills

### Required
- customer success
- digital transformation
- AI
- data analysis
- leadership

### Nice to have
- developer tools
- technical software
- health scoring
- usage-based signals
- CS automation tooling

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Source: [Apply at cursor.com](https://cursor.com/careers/rvp-digital-csm?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)